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For Companies At a Glance
- Tasks: Engage with customers, drive sales, and provide exceptional support in a dynamic trading environment.
- Company: Join Jewellery Quarter Bullion, the UK's top online gold and silver bullion dealer with a £300m turnover.
- Benefits: Enjoy 25 days holiday, employee discounts, health programs, and a Cycle to Work scheme.
- Why this job: Be part of a vibrant team, learn about precious metals, and contribute to a growing entrepreneurial business.
- Qualifications: Excellent communication skills, a passion for customer service, and a proactive attitude are essential.
- Other info: This role is on-site only; remote work is not an option.
The predicted salary is between 26500 - 30000 £ per year.
At Jewellery Quarter Bullion our mission is to create an accessible, simple & enjoyable customer experience across all of our brands and websites.
We are seeking a dedicated and enthusiastic Bullion Trader to join our sales and customer service team. You will be focused on providing exceptional support to our English-speaking clients, helping them with product advice, handling enquiries, and driving sales through excellent customer service. This is a dynamic role where you will learn about our products and industry, and work closely with our vibrant and collaborative team.
Please note: this role cannot be performed remotely. We do not sponsor visas.
Role Responsibility
- Customer Engagement: Answer inbound calls and emails, providing high-quality assistance to our customers.
- Sales Focus: Drive sales by following up on customer leads and delivering comprehensive product knowledge.
- Product Information: Offer detailed guidance on product specifications, check prices and availability, and process customer orders efficiently.
- Compliance: Finalise payments and perform compliance tasks related to customer onboarding and transactions.
- After-Sales Care: Take ownership of after-sales support, ensuring any issues are resolved promptly and to the customer's satisfaction.
- Administration: Carry out various administrative duties, including record-keeping and updating systems.
- Support: Provide assistance to other teams as needed, contributing to the overall success of the company.
The Ideal Candidate
- Excellent communication skills and confident phone manner.
- A passion for delivering exceptional customer service and a proactive approach to generating business.
- Ability to learn and retain product knowledge, helping you offer tailored solutions to clients.
- Strong organisational skills and attention to detail.
- Team player with a positive attitude, thriving in a collaborative and fast-paced environment.
- Previous experience in a sales or customer service role is advantageous but not essential.
Package Description
- £26,500 – £30,000 OTE based on experience
- 25 days of holidays + 8 days Bank Holidays and the opportunity to buy 5 extra days per year
- Cycle to Work Scheme (worth up to 5% of basic salary)
- Company Events
- Employee Discount
- Health & Wellbeing Program
- Referral Programme
- Store Discount
About the Company
Joining Jewellery Quarter Bullion Ltd, you will become part of an exciting, entrepreneurial business which over the last 15 years has grown our flagship brand, BullionByPost.co.uk, to become the UK’s no.1 online gold and silver bullion dealer. With a turnover of £300m annually, we have established a significant presence across Europe and the United States with our comprehensive portfolio of brands as part of our rapidly expanding international footprint.
We provide customers with the opportunity to buy and sell precious metals with ease and confidence. Our commitment to transparent pricing, customer education, and exceptional service sets us apart in the industry.
We Value:
- INTEGRITY – We’re committed to earning trust, doing what is right, acting like owners, and holding ourselves to the highest standards.
- AGILITY – With a focus on speed and adaptability, we value progress over perfection and are continuously learning and improving.
- AMBITION – We push boundaries, make bold bets, and strive to be the best in every aspect.
- CLARITY – Through straightforward communication and well-understood goals, we encourage ideas and value honesty.
- EFFICIENCY – Resourcefulness and frugality are our cornerstones. We aim to extract maximum value with minimum input.
If you're excited to contribute to a growing business and resonate with our values, we would love to hear from you.
Apply now and let's explore how you can make a difference at Jewellery Quarter Bullion.
Bullion Trader employer: BullionByPost
Contact Detail:
BullionByPost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bullion Trader
✨Tip Number 1
Familiarize yourself with the precious metals market. Understanding current trends, prices, and customer preferences will help you engage confidently with clients and provide them with valuable insights.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role requires a confident phone manner, consider role-playing scenarios with friends or family to enhance your ability to handle customer inquiries effectively.
✨Tip Number 3
Showcase your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns with the company's values and mission.
✨Tip Number 4
Be prepared to discuss your organizational skills. Think of instances where you've successfully managed multiple tasks or projects, as this will demonstrate your ability to thrive in a fast-paced environment.
We think you need these skills to ace Bullion Trader
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand the core values of Jewellery Quarter Bullion. Highlight how your personal values align with their commitment to integrity, agility, ambition, clarity, and efficiency in your application.
Tailor Your CV: Make sure your CV reflects your customer service experience and any relevant sales skills. Use specific examples that demonstrate your ability to engage with customers and drive sales, as these are key aspects of the Bullion Trader role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention your passion for delivering exceptional customer service and provide examples of how you've successfully handled customer inquiries or driven sales in the past.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure that your application is well-written and free of errors. Consider including a brief section on your communication style and how it has helped you succeed in previous roles.
How to prepare for a job interview at BullionByPost
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns with the company's mission.
✨Demonstrate Product Knowledge
Prepare yourself by learning about the products offered by Jewellery Quarter Bullion. Being able to discuss product specifications and market trends will show that you are proactive and ready to engage with clients effectively.
✨Highlight Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be prepared to answer questions over the phone or in person, showcasing your confident phone manner and ability to engage with customers.
✨Emphasize Team Collaboration
Discuss your experience working in team environments and how you contribute to a positive atmosphere. Highlighting your ability to support other teams and work collaboratively will resonate well with the company’s values.
