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For Companies At a Glance
- Tasks: Serve customers, maintain store cleanliness, and meet sales targets.
- Company: Join M&S, a leader in retail innovation and sustainability.
- Benefits: Enjoy flexible working options and a supportive team culture.
- Why this job: Be the face of M&S, delivering exceptional service and making a real impact.
- Qualifications: Strong communication skills and a passion for customer service required.
- Other info: M&S values diversity and is committed to an inclusive workplace.
24.5 hour Vacancy - Cafe - Permanent - Harrogate
Work Pattern
- Week 1
- Mon 10-17
- Tue 10-17
- Fri 9-17
- Sat 10-18
- Sun 10-16
- Tue 10-17
- Thu 10-16
- Fri 10-17
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We will give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
About Us
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
About the Team
Retail: The sweeping innovations we're rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There's never been a more exciting time to join M&S! We've embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world - and surprising every single customer with reasons to shop in our stores and online - day in, day out. By embracing our digital tools to enhance the customer experience and remaining adaptable - both to the needs of our customers and our retail business - you'll live and breathe our approach to sales and service and will ensure every time is just as special as the next.
Customer Assistant - Cafe - Harrogate employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Harrogate
✨Tip Number 1
Familiarise yourself with M&S's product range and values. Understanding their offerings will help you engage with customers more effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a customer service role-play scenario. This will help you become more comfortable with proactively engaging customers and addressing their needs.
✨Tip Number 3
Show your adaptability by being open to feedback and demonstrating how you've successfully managed changing situations in past roles. This will highlight your ability to thrive in a dynamic retail environment.
✨Tip Number 4
Research the latest trends in retail and customer service, especially those related to digital tools. Being knowledgeable about these trends will show your enthusiasm for the role and your readiness to embrace M&S's innovative approach.
We think you need these skills to ace Customer Assistant - Cafe - Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in a café or retail environment. Emphasise skills like communication, adaptability, and attention to detail, as these are key for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to engage with customers. Mention specific examples of how you've delivered excellent service in the past and how you can contribute to M&S's goals.
Showcase Your Digital Skills: Since the role involves using digital tools, highlight any experience you have with technology in a retail setting. Mention any relevant software or systems you’ve used to enhance customer experiences.
Prepare for Potential Questions: Think about common interview questions related to customer service and be ready to discuss how you handle feedback, manage your workload, and build relationships with customers. Use the job description to guide your responses.
How to prepare for a job interview at M&S
✨Showcase Your Customer Service Skills
Since the role is all about delivering a great shopping experience, be prepared to share examples of how you've provided excellent customer service in the past. Highlight specific situations where you went above and beyond for a customer.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered by the cafe. During the interview, express your enthusiasm for these products and how you would recommend them to customers. This shows that you're proactive and ready to engage with customers effectively.
✨Emphasise Adaptability
The job requires adaptability to changing situations. Be ready to discuss times when you've had to adjust quickly to new challenges or changes in your work environment. This will demonstrate your flexibility and readiness for the dynamic retail setting.
✨Ask Thoughtful Questions
Prepare some questions to ask the interviewer about the team, the cafe's goals, or the company's approach to customer service. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
