Conference and Banqueting Events Manager

Conference and Banqueting Events Manager WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD’S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. A new era begins at the London Hilton on Park Lane. Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all. 2023 was the hotel’s 60th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar. Annual Salary of £32,700 plus service charge BENEFITS ? 28 days paid holiday increasing with service ? Exclusive high-street discounts through Perks at Work portal ? Industry-leading Team Member discounts on hotel stays for you, your family and friends ? Access to leadership and development programmes through Hilton University ? Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace ? Reward programmes, incentives and team member recognition, as well as long service awards ? 50% off in Hilton restaurants and bars (subject to individual outlets) ? Refer a Friend Scheme ? Uniforms provided and laundered complimentary ? Free meals on shift A Conference and Banqueting Events Manager is responsible for overseeing all aspects of Conference and Banqueting operations to deliver an excellent Guest and Member experience while ensuring department targets are met. What will I be doing? Oversee and manage all Conference and Banqueting operations Maintain exceptional levels of customer service Ensure compliance of brand standards Evaluate guest satisfaction levels with a focus on continuous improvement Aware of trends and propose ideas to build the range and quality of Conference and Banquet Optimise sales and contain costs, identifying any areas for action Set achievable budgets and other short- and long-term functional goals Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development Ensure communication meetings are conducted and post-meeting minutes generated Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Front Office team What are we looking for? Strong knowledge of hotel/leisure/service sector Exceptional communication skills Exceptional leadership skills to create a winning team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar Passion for delivering exceptional levels of guest service ELIGIBILITY In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom. Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status) EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels – Hilton Brands | Global Hospitality Company