Sheme Manager

Central Recruitment is currently recruiting for a Scheme Manager, to work in the Hackney area. The service is an older people's housing scheme supporting residents to maintain their independence. The successful candidate will be required to work 35 hours per week, Monday - Friday 9AM - 5PM. Temporary cover is required for approximately 2 months. The pay rate is £17.45 per hour, with £2.54 holiday pay, totalling £19.99 per hour.

In this position, you will be required to:

• Provide practical assistance to customers, supporting them in resolving their queries and issues, manage their reasonable expectations and identify proactive resolutions
• Continuously assess residents' needs to ensure they have the right level of support
• Develop and maintain relationships with internal and external agencies in order to effectively signpost residents to additional/specialist care and support where required
• Identify and act on any safeguarding concerns and manage risks appropriately
• Proactively manage access to services, leading on the assessment of people referred, conducting tenancy sign-ups and supporting incoming residents to settle into their new home
• Update and maintain case management systems, ensuring accurate data is held on residents and comply with the Data Protection Act/General Data Protection Regulation
• Report and proactively monitor reactive repairs, preventative maintenance and estate services, both internally and to the wider grounds
• Provide access for (including checking credentials) and appropriately supervise contractors, statutory service workers and other professionals, whilst on the premises
• Follow organisational policies and procedures and ensure compliance in relation to fire safety and other health and safety requirements, dynamically assessing risk and fulfilling specific duties such as fire marshalling or first aid
• Generate community spirit and resident participation, organising, facilitating and delivering activities that improve health and wellbeing and promoting use of communal spaces
• Line-manage a Cleaner ensuring a high standard of cleanliness throughout the scheme
• Provide cover for other schemes, including taking part in buddying arrangements, when required to ensure a consistent level of service delivery

To apply for this role, you must have:

• Experience of providing support to vulnerable older people and knowledge of health and social care issues in a residential setting
• Experience of staff and service management
• Experience of conducting risk assessments
• Experience of housing management, reporting repairs and health and safety
• Have experience supporting colleagues and managers to ensure consistently excellent services
• Ability to work under pressure, meet deadlines and targets and effectively manage time to balance multiple priorities
• Ability to develop professional relationships with residents and internal and external customers whilst maintaining appropriate boundaries
• Competent user of Microsoft Office applications and IT skills
• Strong communication skills in both written and verbal tasks

Further requirements:

• Current valid right to work in the UK
• Minimum 12 months’ of paid experience in a front line social care role within the last 3 years (unless recruitment criteria states otherwise)
• A fully enhanced DBS registered on the DBS update service or willingness to apply for one through Central (at a cost of £60)
• Employment or education history to cover the last 5 years which can be verified through the referencing process

How to apply:

If you feel that you fully meet the above outlined criteria for this role and would like to apply for this post, please forward your CV for consideration.

Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position.