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- Tasks: Lead a small sales team and provide exceptional customer service in a luxury flooring showroom.
- Company: Join a passionate retailer known for high-quality flooring and outstanding customer experiences.
- Benefits: Enjoy a competitive salary, quarterly bonuses, 25 days annual leave, and excellent training opportunities.
- Why this job: Be part of a fast-paced, creative environment where your design skills can shine and impact customers.
- Qualifications: Strong customer service skills, a background in design, and proficiency in Microsoft Office are essential.
- Other info: This is a full-time, permanent role with occasional travel to Leicestershire.
The predicted salary is between 30000 - 35000 £ per year.
Coulter Elite Resourcing are looking for a Luxury Showroom Manager, working for a leading retailer within the luxury flooring industry. Our client are a passionate bunch who love to offer their customers the highest quality flooring, with exceptional customer service.
As Showroom Manager your duties include:
- Management of small sales team
- Welcoming customers to the showroom and building relationships with clients
- Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
- Creating quotations, processing payments, arranging deliveries, and providing outstanding after sales service
- Ability to problem solve
- Management of the showroom diary and appointments online
- Updating the CRM system with relevant client information and daily activity
- Occasional travel to Leicestershire
Person specification:
- Excellent customer service skills and outstanding time management and organisation skills are essential
- The confidence to start up face to face conversations with customers in the showroom, being able to engage and be a brilliant communicator
- The ability to write clear, concise emails
- Commercially minded and a proven ability to demonstrate driving sales
- A background in design/interiors/creative industry
- Exceptional attention to detail
- Enthusiastic and hands on - this is a busy, fast-paced company
- A team player - someone who is always happy to help, is not afraid to get their hands dirty and has a genuine interest in meeting people
- Experience of using your own initiative and anticipating future needs
- Proficiency with the Microsoft Office suite of products (with a focus on Excel, PowerPoint and Word)
- High end retail experience desirable
What is on offer:
- An annual salary of up to £35,000
- Competitive Quarterly bonus scheme and structure
- Full time permanent role
- Excellent training opportunities
- 25 days Annual leave plus bank holidays
Contact Katie on 01733 306030 or email Katie for more information about this Showroom Manager role.
Showroom Manager employer: Coulter Elite Resourcing
Contact Detail:
Coulter Elite Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Manager
✨Tip Number 1
Familiarise yourself with the luxury flooring industry. Research current trends, popular materials, and customer preferences to demonstrate your knowledge during interviews. This will show that you're genuinely interested in the role and can engage effectively with customers.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about design and interiors. Being able to articulate your thoughts clearly will help you build rapport with customers in the showroom, which is crucial for this role.
✨Tip Number 3
Prepare examples of how you've successfully managed a team or solved problems in previous roles. Highlighting your leadership and problem-solving abilities will be key in showcasing your fit for the Showroom Manager position.
✨Tip Number 4
Get comfortable with Microsoft Office, especially Excel and PowerPoint. Brush up on your skills so you can confidently manage the showroom diary and create presentations if needed. This proficiency will set you apart from other candidates.
We think you need these skills to ace Showroom Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and any background in design or interiors. Use specific examples that demonstrate your skills in managing a team and driving sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the luxury flooring industry. Mention your ability to build relationships with clients and provide exceptional customer service, as well as your organisational skills and attention to detail.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to write clear and concise emails. You might want to include examples of how you've successfully engaged with customers in previous roles.
Highlight Relevant Software Proficiency: Mention your proficiency with Microsoft Office, especially Excel, PowerPoint, and Word. If you have experience with CRM systems, be sure to include that as well, as it’s relevant to the role.
How to prepare for a job interview at Coulter Elite Resourcing
✨Show Your Passion for Customer Service
As a Showroom Manager, exceptional customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing a top-notch experience.
✨Demonstrate Your Sales Acumen
Highlight your ability to drive sales and meet targets. Prepare specific examples of how you've successfully increased sales in past positions, as this will show your potential employer that you can contribute to their bottom line.
✨Be Ready to Discuss Design Knowledge
Since the role involves luxury flooring, brush up on your knowledge of design and interiors. Be ready to discuss trends, styles, and how you can help customers choose the right products for their needs.
✨Prepare for Team Management Questions
As you'll be managing a small sales team, expect questions about your leadership style. Think of examples where you've motivated a team or resolved conflicts, showcasing your ability to lead effectively in a busy environment.
