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- Tasks: As a Reservationist, you'll handle bookings and enhance guest experiences at our luxury hotel.
- Company: Join The Fife Arms Hotel, an award-winning gem in the Cairngorms National Park.
- Benefits: Enjoy 30 days holiday, free meals, and generous discounts across our properties!
- Why this job: Be part of a creative team dedicated to exceptional service and community impact.
- Qualifications: Experience in luxury hospitality and strong communication skills are essential.
- Other info: Career development opportunities tailored to your aspirations await you!
The predicted salary is between 24000 - 36000 £ per year.
Recently awarded Aberdeen City & Shire Hospitality Employer of the Year, as well as 2 Michelin Keys, and rated number 1 by Conde Naste Readers Choice, The Fife Arms Hotel, located in the village of Braemar in the heart of the Cairngorms National Park, is recruiting an experiencedReservationist to join the team!
We are looking for an enthusiastic individual with a similar level experience and a passion for excellent hospitality and a desire to develop your skills. Youll be delivering the utmost quality of service exceeding the expectation of our guest experience in every aspect of their stay so that they leave us feeling enriched and engaged in our ethos as well as well as meeting our sales targets.
As a Reservationist you will be responsible for:
- Taking reservations enquiries and making bookings for hotel rooms and restaurants.
- Maximising rooms revenue through the conversion of telephone calls into sales.
- Working cohesively with the Ghillie (concierge) team to maximise internal sales and enhance guest experience at every touchpoint within the hotel.
- Actively contribute to achieve the Room Revenue and Overall Revenue targets of the hotel and contribute with creative ideas.
- Achieving targeted goals in the LQA Hotel Mystery Shopping calls.
- Ensuring reservations meet the property standards in terms of accuracy of data and guest satisfaction.
- Ensuring that all enquiries are answered as soon as possible, ideally within the same day of being received by phone or email and no later than 24 hours.
- Ensuring that pre-arrival checks are carried out as per the operating procedures.
- Having complete knowledge of facilities, room rates, promotions, and hours of operation so that you can positively approach bedroom, guest activities/experiences, and F&B outlet sales opportunities.
- Working closely with Reception to ensure the flow of communications between Reservations and Front Office is seamless.
Youll be surrounded by a team with a creative flair and a passion for fresh food and brilliant service with a desired to learn and grow. All striving to go beyond for guests, our team, and the community.
Our successful Reservationist will have:
- Proven experience from within a similar luxury hospitality environment.
- Previous experience with Opera Cloud.
- The enthusiasm and willingness to learn.
- Initiative, emotional intelligence and strong communication and organisation skills.
- The ability to work under pressure.
- A passion and ambition to deliver exceptional experiences
Whats in it for you?
- 30 days holiday
- Free annual guest experience for you and a plus one
- Enhanced pension scheme
- Free food and drinks whilst on shift
- Generous Artfarm-wide discounts including our properties in Somerset, Scottish Highlands, London, Los Angeles and Menorca!
- Amazing sports and social events led by local social committees
- Life Assurance
- Health benefits including a health cash plan
- Employee Assistance Programme
- Career development opportunities tailored around your aspirations and goals
About Artfarm and The Fife Arms Hotel
Artfarm is a one-of-a-kind independent hospitality company founded by Iwan and Manuela Wirth. Renowned for developing and reinventing distinctive sites including the award-winning Fife Arms Hotel in Braemar, The Fish Shop Restaurant & Fish Mongers in Ballater, The Audley Public House & Mount Street Restaurant in Mayfair, London, Manuela restaurant in Los Angeles, Roth Bar, Da Costa Italian Restaurant and Durslade Farm Shop in Somerset, and Cantina Restaurant in Menorca. Artfarm uniquely brings together art, community, education, people, and place.
Located in the heart of Braemar, the hotel houses 46 beautifully appointed bedrooms – each one a homage to place, person, or event with links to the area along with the stunning Albamhor Spa and some of the most unique event spaces. Dining experiences extend to the Clunie Dining Room showcasing the art of open wood-fire cooking, The Flying Stag Pub serving up local beers and firm Scottish favourites, Berties our glamorous and elegant Whisky Bar, Elsas our Art Deco Cocktail Bar, and our more relaxed Drawing Room all of which celebrate the best in local ingredients and are expertly prepared by our dedicated culinary team.
Want to join the family? Apply today!
AMRT1_UKCT
Reservationist employer: The Fife Arms
Contact Detail:
The Fife Arms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservationist
✨Tip Number 1
Familiarize yourself with the Fife Arms Hotel and its unique offerings. Understanding the hotel's ethos, facilities, and dining experiences will help you engage more effectively during your interactions with guests and demonstrate your passion for the role.
✨Tip Number 2
Brush up on your knowledge of Opera Cloud, as previous experience with this system is a requirement. If you haven't used it before, consider watching tutorial videos or reading up on its features to show your initiative and readiness to learn.
✨Tip Number 3
Practice your communication skills, especially in handling reservations and inquiries. Role-playing scenarios with friends or family can help you become more comfortable and confident in converting calls into bookings.
✨Tip Number 4
Think creatively about how you can contribute to achieving revenue targets. Prepare some ideas or suggestions that could enhance guest experiences or improve internal sales, and be ready to share them during your interview.
We think you need these skills to ace Reservationist
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in luxury hospitality environments. Mention specific roles and responsibilities that align with the Reservationist position, particularly any experience with reservations systems like Opera Cloud.
Show Your Passion for Hospitality: Express your enthusiasm for delivering exceptional guest experiences. Use examples from your past roles where you went above and beyond to meet guest needs or contributed creatively to enhance their stay.
Demonstrate Strong Communication Skills: Since the role requires excellent communication and organization skills, provide examples of how you've effectively communicated with team members and guests in previous positions. Highlight any situations where your communication led to improved guest satisfaction.
Tailor Your Application: Customize your CV and cover letter to reflect the values and ethos of The Fife Arms Hotel. Research the hotel’s unique offerings and mention how your skills and experiences align with their mission to provide outstanding service and community engagement.
How to prepare for a job interview at The Fife Arms
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create exceptional guest experiences in your previous roles.
✨Demonstrate Your Sales Skills
Since maximizing room revenue is a key responsibility, be prepared to discuss your experience with sales techniques. Highlight any successful strategies you've used to convert inquiries into bookings.
✨Know the Property Inside Out
Familiarize yourself with The Fife Arms Hotel's facilities, room rates, and unique offerings. This knowledge will allow you to answer questions confidently and show that you're genuinely interested in the position.
✨Emphasize Team Collaboration
The role requires working closely with the concierge and front office teams. Share examples of how you've successfully collaborated with colleagues in the past to enhance guest experiences and achieve common goals.
