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For Companies At a Glance
- Tasks: Support contractors with registration, tax, and pay queries via phone and email.
- Company: Join a dynamic team focused on contractor care and support.
- Benefits: Enjoy a competitive salary, bonuses, and opportunities for skill development.
- Why this job: Be part of a supportive culture that values continuous improvement and teamwork.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: This is an office-based role with no remote work options.
The predicted salary is between 22000 - 25000 £ per year.
OFFICE BASED ROLE NO WORK FROM HOME OR HYBRID
Purpose: Lead registration and employment, tax and pay related support to new and existing contractors.
Reports to: Contractor Care Manager
Responsible for:
- Management of Inbound Leads, Lead Pipeline, Email & Telephone Queries (Service Levels)
- Ensure all inbound leads are contacted within agreed service level.
- Adopt best practices to close each sale on the first call.
- Record data accurately and correctly.
- Update the relevant parties on registrations.
Best Practice and Best Advice (Call Quality and Staff Training)
- Using your training, help the contractor to choose the best product for their needs.
- Promptly answering inbound phone and email enquiries.
- Learn and adopt best practice to improve conversion rate and customer satisfaction.
- Maintain knowledge of products and authority levels on pricing, discounting, and price matching.
- Gather Market Intelligence
Inform Management team of any notable promotions of competitors to allow Fair Pay Services to remain competitive.
Miscellaneous
- Ensure new sign ups have all the needed compliance information to satisfy the companies code of conduct and meet the standards of our accreditations.
- As a staff member you are expected to champion the brand values and standards set.
- Continuously develop your knowledge and skills by keeping up to date with industry news.
- Follow agreed procedures and processes in accordance to our ISO 9001:2015 standards.
- Embrace change and work with your team and line manager to recognise areas for improvement.
- Follow company process to report instances of non-compliant practice, for review and correction by management.
- Proactively highlight areas where additional training may be required and ensure continuous performance improvement.
- Demonstrate your commitment to continuous improvement by making suggestions and taking on.
Key Performance Indicators:
- Your performance will be measured and you will be expected to:
- Achieve conversion rate targets across our brands and services as set by the business.
- Effectively manage your pipeline to maximise conversions.
- Calls answered on average within 30 seconds.
- Record all data accurately and with GDPR requirements.
- Make sensible suggestions to improve efficiency and conversion across the team.
- Log in and out on time.
- Score 97% or higher email and call quality.
- Achieve all SLAs.
- Less than 10% of calls dropped.
Salary depending on experience £22,000.00 - £25,000.00 Basic plus bonus
Contractor Care Advisor employer: Links Recruitment Ltd
Contact Detail:
Links Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contractor Care Advisor
✨Tip Number 1
Familiarise yourself with our products and services. Understanding the ins and outs of what we offer will help you provide tailored advice to contractors, making you a valuable asset during your interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves handling inbound queries, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Research common industry practices and competitor offerings. This knowledge will not only help you in interviews but also demonstrate your commitment to staying informed and competitive in the market.
✨Tip Number 4
Prepare examples of how you've successfully managed customer interactions in the past. Highlighting your ability to close sales and improve customer satisfaction will show us that you're ready to excel in this role.
We think you need these skills to ace Contractor Care Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Contractor Care Advisor. Tailor your application to highlight relevant experience and skills that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, sales, or any relevant fields. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet conversion targets and manage inquiries effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your ability to handle inbound leads, improve customer satisfaction, and work within a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Links Recruitment Ltd
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Contractor Care Advisor. Familiarise yourself with the key tasks such as managing inbound leads, handling queries, and maintaining compliance. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
As this role involves answering phone and email enquiries, it's crucial to exhibit strong communication skills. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you've successfully handled customer interactions in the past.
✨Demonstrate Your Problem-Solving Abilities
Be ready to provide examples of how you've tackled challenges in previous roles. Highlight your ability to adopt best practices and improve conversion rates, as well as how you can contribute to continuous performance improvement within the team.
✨Research the Company and Competitors
Understanding the company's position in the market is essential. Research their products, services, and any notable promotions from competitors. This knowledge will not only impress your interviewers but also show that you're proactive about staying informed.
