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- Tasks: Join our team as a Helpdesk Administrator, managing PPM jobs and ensuring smooth operations.
- Company: Be part of a leading Facilities and Maintenance Provider with a strong reputation.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive office environment.
- Why this job: This role offers hands-on experience in administration and the chance to make a real impact.
- Qualifications: Experience in administration is preferred; a keen eye for detail is essential.
- Other info: Office-based role with Monday to Friday hours, perfect for those seeking stability.
The predicted salary is between 24000 - 42000 £ per year.
Facilities Helpdesk Administrator - St Albans - 28k-30k - Permanent Opportunity. Office Based
My client, a leading Facilities and Maintenance Provider, is currently recruiting for an experienced PPM Administrator to join their team based in their Head Office.
This is a full-time office-based position - Monday to Friday 8.30-17.30.
Duties:
- General Administration duties
- PPM planning, releasing and allocating jobs
- Monitor and progress PPM jobs
- Content checking of engineer worksheets
- Cross referencing of engineer worksheets for job numbers, signatures and dates
- Renaming of worksheets adhering to a standard format naming convention
- Ensure PPM KPI's are maintained at 100%
- Zero cost jobs
- Raising Purchase Orders
- Arrange, monitor and progress subcontractor PPMs
- Chase engineers and subcontractors for completion paperwork and file as directed
- Issue the All Released PPM spreadsheet to client within four days of period end
- Raise remedial jobs when required
- Undertake reactive help desk training to become competent in order to cover when necessary
- Follow protocol at all times
- Cover all contracts as required during staff absences
Helpdesk Administrator employer: GH Engage Limited
Contact Detail:
GH Engage Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with the specific software and tools commonly used in helpdesk administration. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects simultaneously. This role requires excellent multitasking abilities, so having concrete examples ready will impress the hiring team.
✨Tip Number 3
Research the company’s values and recent projects. Understanding their mission and how they operate will allow you to tailor your responses in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Helpdesk Administrator role, which can be invaluable during your application process.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and facilities management. Emphasise any previous roles where you managed PPM planning or worked in a helpdesk environment.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the duties mentioned in the job description. Explain how your skills align with their needs, particularly in areas like monitoring PPM jobs and managing documentation.
Showcase Relevant Skills: In your application, highlight key skills such as attention to detail, organisational abilities, and proficiency in using administrative software. Mention any experience with raising purchase orders or managing subcontractors.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Helpdesk Administrator role.
How to prepare for a job interview at GH Engage Limited
✨Know Your PPM Processes
Familiarise yourself with Planned Preventative Maintenance (PPM) processes and terminology. Be prepared to discuss how you have previously managed or contributed to PPM planning and job allocation.
✨Demonstrate Attention to Detail
Since the role involves content checking of engineer worksheets and cross-referencing, highlight your attention to detail. Share examples from past experiences where your meticulousness made a difference.
✨Showcase Your Administrative Skills
Prepare to discuss your general administration experience. Mention specific tools or software you’ve used for job tracking, raising purchase orders, or managing spreadsheets, as these are crucial for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle delays in job completions or issues with subcontractors, and be ready to articulate your approach.
