Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and troubleshoot customer issues daily.
- Company: Join a diverse team focused on decarbonisation and global economic growth.
- Benefits: Enjoy a permanent position with opportunities for professional growth.
- Why this job: Be part of a mission-driven company making a positive social impact.
- Qualifications: Requires a Technical Engineering Degree and excellent communication skills.
- Other info: This role is office-based in Berkshire, with a focus on teamwork.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a Support Engineer to handle all technical issues and provide professional services.
A bit about the company and what they can offer you? Corporate social responsibility is important to you. It's also important to our client. They're enabling economic growth and raising living standards around the world using their decarbonisation, digitalisation and decentralisation solutions. They are a diverse, dedicated team operating at the highest level, and there's always space for passionate people to join their mission.
What you’ll be doing:
- You’ll be based at the customer site in Berkshire and provide Power System Application and IT support.
- You will act as the first point of contact for customers and then work closely with the UK and USA global teams to troubleshoot and resolve all customer issues.
- Your day-to-day might look a little like this:
- Monitor customer cases through the call tracking system
- Handle out-of-hours emergency calls
- Gather information, investigate, diagnose and resolve issues
- Assisting with the installation and testing of patches
- Assistance with configuration management, system tuning, database cleansing, proactive system monitoring, and general system administration tasks
A bit about you:
This role requires you to be in the office every day.
A few key skills we are looking for:
- Technical Engineering Degree
- Go-getter and problem solver
- An understanding of our client’s product portfolio
- Excellent communication skills
- Ability to commute to the office
Want to hear more? If this role has sparked your interest, get in touch with Lola Hall (lola.hall@fmctalent.com).
If you want more information on what the core duties are for this role, we can send the job description your way!
A few more details:
- Reference number: 18031
- Temporary or Permanent Position: Permanent
FMC Talent
Senior Customer Support Engineer employer: FMC Talent
Contact Detail:
FMC Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support Engineer
✨Tip Number 1
Familiarise yourself with the company's product portfolio. Understanding their decarbonisation, digitalisation, and decentralisation solutions will not only help you in interviews but also demonstrate your genuine interest in their mission.
✨Tip Number 2
Brush up on your technical skills related to Power System Applications and IT support. Being able to discuss specific troubleshooting techniques or past experiences with similar systems can set you apart from other candidates.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think of examples where you've successfully resolved customer issues or handled emergency calls, as this role requires quick thinking and problem-solving skills.
✨Tip Number 4
Showcase your communication skills by being clear and concise in your interactions. Since you'll be the first point of contact for customers, demonstrating your ability to communicate effectively will be crucial in landing the job.
We think you need these skills to ace Senior Customer Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Senior Customer Support Engineer. Familiarise yourself with the technical skills required and how your experience aligns with the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in customer support and technical troubleshooting. Emphasise your engineering degree and any specific knowledge of power systems or IT support that relates to the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and communication skills. Mention your passion for corporate social responsibility and how it aligns with the company's mission to enable economic growth and raise living standards.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at FMC Talent
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical engineering concepts and the specific products offered by the company. Be prepared to discuss how your background aligns with their solutions in decarbonisation, digitalisation, and decentralisation.
✨Demonstrate Problem-Solving Skills
As a Senior Customer Support Engineer, you'll need to be a go-getter and a problem solver. Prepare examples from your past experiences where you successfully diagnosed and resolved technical issues, especially under pressure.
✨Highlight Communication Abilities
Excellent communication skills are crucial for this role. Practice articulating complex technical information clearly and concisely, as you'll be the first point of contact for customers. Consider role-playing common customer scenarios with a friend.
✨Understand the Company’s Mission
Familiarise yourself with the company's corporate social responsibility initiatives and how they contribute to economic growth. Showing genuine interest in their mission can set you apart and demonstrate that you're aligned with their values.
