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For Companies At a Glance
- Tasks: Coordinate patient appointments and ensure a smooth healthcare journey.
- Company: Join a fast-growing specialist healthcare provider dedicated to quality patient care.
- Benefits: Enjoy competitive pay, a supportive work environment, and opportunities for growth.
- Why this job: Make a real impact on patient experiences while working with a passionate team.
- Qualifications: Private healthcare experience and strong administrative skills are essential.
- Other info: This role is based in Bath, offering a salary of £24,000.
The predicted salary is between 24000 - 33600 £ per year.
Castlefield Recruitment is delighted to be working with a fast growing specialist Healthcare Provider, who are committed to delivering the highest quality patient care. The successful Patient Administrator will oversee the scheduling and coordination of patient appointments, consultations, and surgical bookings for procedures. Understanding a smooth and efficient patient journey, from initial inquiry to post-surgical aftercare is essential for the post.
Duties:
- Manage all aspects of the patient booking process, ensuring a seamless experience from consultation to surgery.
- Schedule initial inquiries, consultations, pre-operative assessments, and surgical appointments with precision.
- Oversee, reply to and record all enquiries across various social media and online platforms.
- Work closely with consultants, surgeons, and medical staff to optimize scheduling and operating theatre efficiency.
- Monitor appointment availability and manage cancellations or reschedules promptly.
- Maintain accurate patient records in line with GDPR and confidentiality regulations.
- Process bookings, invoices, and payments, ensuring accurate billing and financial tracking.
- Assist with credit control, ensuring all patient accounts are up to date.
- Manage onward referrals for additional treatments, diagnostics, or follow-up appointments.
Essential skills/qualifications:
- Private Healthcare experience is essential.
- Experience in patient coordination, within a surgery or private healthcare setting.
- Strong administrative and secretarial skills, with experience handling surgical bookings, including enquiries, queries and aftercare concerns.
- Excellent verbal and written communication skills, with a patient-focused approach.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
Patient Pathway Coordinator employer: Castlefield Recruitment
Contact Detail:
Castlefield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Pathway Coordinator
✨Tip Number 1
Familiarise yourself with the specific healthcare provider's values and mission. Understanding their commitment to patient care will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Network with professionals in the private healthcare sector, especially those who have experience in patient coordination. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your ability to manage patient bookings and handle enquiries effectively. Highlighting your problem-solving skills in a fast-paced environment will set you apart.
✨Tip Number 4
Stay updated on the latest trends and technologies in patient management systems. Being knowledgeable about tools that enhance scheduling efficiency can demonstrate your proactive approach and readiness to contribute to the team.
We think you need these skills to ace Patient Pathway Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Patient Pathway Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in private healthcare and patient coordination. Use bullet points to make it easy to read and focus on achievements that demonstrate your administrative and communication skills.
Write a Tailored Cover Letter: In your cover letter, express your passion for patient care and detail your experience in managing patient bookings and inquiries. Mention specific examples of how you've improved processes or enhanced patient experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of Patient Pathway Coordinator.
How to prepare for a job interview at Castlefield Recruitment
✨Showcase Your Healthcare Experience
Make sure to highlight your previous experience in private healthcare during the interview. Discuss specific roles where you managed patient coordination or surgical bookings, as this will demonstrate your understanding of the industry and its demands.
✨Emphasise Communication Skills
Since the role requires excellent verbal and written communication skills, prepare examples of how you've effectively communicated with patients and medical staff in the past. This could include handling enquiries or resolving issues, showcasing your patient-focused approach.
✨Demonstrate Multitasking Abilities
Be ready to discuss situations where you've successfully managed multiple tasks in a fast-paced environment. Use specific examples to illustrate how you maintained attention to detail while juggling various responsibilities, such as scheduling appointments and managing patient records.
✨Familiarise Yourself with GDPR Regulations
Understanding GDPR and confidentiality regulations is crucial for this role. Brush up on these regulations before the interview and be prepared to discuss how you have ensured compliance in your previous positions, particularly regarding patient records and data management.
