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- Tasks: Lead e-commerce operations and drive online growth across platforms.
- Company: Join a leading consumer goods business in Central London.
- Benefits: Enjoy a competitive salary and a dynamic work environment.
- Why this job: Shape digital commerce while collaborating with diverse teams for an exceptional customer experience.
- Qualifications: Experience in e-commerce, Shopify, and strong analytical skills required.
- Other info: This is a permanent position with opportunities for innovation and growth.
The predicted salary is between 36000 - 60000 £ per year.
Do you have a passion for driving online growth across e-commerce and marketplaces? Are you highly analytical and thrive in a fast-paced, digitally focused environment? Do you enjoy collaborating across departments to deliver an exceptional customer experience?
MacGregor Black is currently partnering with a Leading Consumer Goods Business on the search for an E-Commerce & Marketplaces Manager. This is a permanent position based in Central London.
As E-Commerce & Marketplaces Manager, you’ll be reporting to the Marketing Director and will be responsible for leading the day-to-day operations and commercial performance of the company’s e-commerce websites and marketplace channels. You’ll work cross-functionally and with external agencies to deliver on commercial objectives, optimise site and marketplace performance, and drive digital innovation. This is an exciting opportunity to shape and scale digital commerce in a growing brand environment.
Key Responsibilities:- Develop and implement strategies to drive growth across online sales, marketplaces, and digital customer retention.
- Oversee and manage the performance of Shopify-based websites (Dreamland and Bellissima Italia), ensuring smooth operation and an optimal user experience.
- Identify and execute growth opportunities across new and existing marketplaces.
- Source, negotiate, and onboard new sellers/partners to broaden product offerings and expand digital reach.
- Manage marketplace performance including advertising, inventory, supply chain, fulfilment, and account health.
- Create and optimise engaging, accurate, and brand-aligned product listings across all digital channels.
- Analyse and improve conversion rates through user journey audits, A/B testing, and optimisation strategies.
- Collaborate with digital marketing teams to integrate campaigns (SEO, SEM, email, social media) with e-commerce platforms.
- Liaise with operations to ensure accurate stock levels, efficient uploads, and timely product availability.
- Monitor and report on key KPIs such as traffic, conversion, sales, and bounce rates, delivering insights to drive performance.
- Own the digital customer experience end-to-end, from discovery to post-purchase satisfaction.
- Work collaboratively with marketing, sales, logistics, and customer service teams to align initiatives with company goals.
- Manage relationships with digital marketing agencies on a day-to-day basis.
- Liaise with third-party vendors, including payment, logistics, and development partners, to ensure seamless operations.
- Proven experience in e-commerce and marketplace management.
- Hands-on experience with Shopify and marketplace platforms (Amazon, eBay, etc.).
- Solid understanding of CRO, digital marketing integration, and analytics tools.
- Strong analytical, commercial, and negotiation skills.
- Detail-oriented with excellent organisational skills and a proactive mindset.
- A team player who thrives in a collaborative, fast-paced environment.
- Strong interpersonal and communication skills, with the ability to influence across all levels.
Competitive salary and benefits package on offer.
Please contact Daniel Hookway today for more information.
Contact Detail:
MacGregor Black Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce & Marketplace Manager
✨Tip Number 1
Familiarise yourself with Shopify and other marketplace platforms like Amazon and eBay. Understanding the nuances of these platforms will not only help you in interviews but also demonstrate your hands-on experience, which is crucial for this role.
✨Tip Number 2
Brush up on your analytical skills, especially in relation to conversion rate optimisation (CRO) and digital marketing metrics. Being able to discuss how you've used data to drive decisions in past roles will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the e-commerce space, particularly those who have experience with consumer goods. Engaging with industry peers can provide insights into current trends and may even lead to referrals for the position.
✨Tip Number 4
Prepare to discuss specific examples of how you've collaborated across departments to enhance customer experience. This role requires strong teamwork, so showcasing your ability to work with marketing, sales, and logistics will be beneficial.
We think you need these skills to ace Ecommerce & Marketplace Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in e-commerce and marketplace management. Focus on your hands-on experience with platforms like Shopify and any achievements in driving online growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital commerce and your analytical skills. Mention specific examples of how you've successfully managed e-commerce operations or improved conversion rates in previous roles.
Highlight Key Skills: In your application, emphasise your understanding of digital marketing integration, CRO, and analytics tools. These are crucial for the role and will demonstrate your fit for the position.
Showcase Collaborative Experience: Since the role involves working cross-functionally, include examples of past collaborations with marketing, sales, or logistics teams. This will illustrate your ability to thrive in a team-oriented environment.
How to prepare for a job interview at MacGregor Black
✨Showcase Your Analytical Skills
As an Ecommerce & Marketplace Manager, you'll need to demonstrate your analytical prowess. Be prepared to discuss specific examples of how you've used data to drive decisions in previous roles, such as improving conversion rates or optimising product listings.
✨Familiarise Yourself with Shopify and Marketplaces
Since the role involves managing Shopify-based websites and other marketplaces, make sure you brush up on your knowledge of these platforms. Be ready to talk about your hands-on experience and any successful strategies you've implemented in the past.
✨Prepare for Cross-Department Collaboration Questions
This position requires working closely with various teams. Think of examples where you've successfully collaborated with marketing, sales, or logistics to achieve a common goal. Highlight your communication skills and ability to influence others.
✨Understand Key Performance Indicators (KPIs)
The company will be looking for someone who can monitor and report on KPIs effectively. Familiarise yourself with key metrics like traffic, conversion rates, and bounce rates, and be ready to discuss how you've used these insights to improve performance in your previous roles.
