Endur L2 support with techno functional exp resource-6months-London

Kirtana consulting is looking for Endur L2 support with techno functional exp role for 6months rolling contract in London.

Job description:

Role Title: Endur L2 Support

Please make sure the candidates would be comfortable with working in shifts.

Detailed Job Description:

This role is for an experienced Endur L2 Support person with proven capability in supporting key business and technical processes including:

– At least 5 years of demonstratable experience using the Endur product.

– Endur L2 with techo-functional type experience, preferably Front and Middle Office experience

– In depth functional understanding of the Endur product with preferably Gas, Power or LNG market experience

– Proven experience of 1st/2nd Line experience along with a thirst for growing in this space, and able to demonstrate taking a problem through to resolution

– Working directly with users (in office and remotely) to understand and resolve issues in a timely manor

– Building and maintaining business relationships. Collaborating with business management/trading desks on matters of support, escalation, technical challenges, continuous improvement

– Good understanding of deal life cycle processes

– Comfortable working in shifts (US/Singapore hours)

– Major incident handling experience

– Utilising experience and bp process to triage and prioritise issues and tickets

– Excellent communication skills and experience gained in a commercial environment, as set out below.

Nice to have experience:

– Experience in AWS platform and technologies

– Experience using Azure DevOps for work item management

– Experience of the ITRS Geneos platform/application

– Experience of using and developing APM