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- Tasks: Be the friendly face that welcomes guests and ensures a memorable dining experience.
- Company: Join Duck & Waffle, known for its playful twist on British cuisine and vibrant atmosphere.
- Benefits: Enjoy competitive pay, 50% off meals, 28 days holiday, and complimentary food during shifts.
- Why this job: Be part of a dynamic team where your role directly impacts guest satisfaction and enjoyment.
- Qualifications: 1 year of front of house experience and excellent communication skills are a must.
- Other info: Flexible scheduling is preferred; you'll be the first impression of our restaurant!
The predicted salary is between 24000 - 33600 £ per year.
Your Role:
Our Front of House team are currently looking for an experienced Host/Hostess to join the family.
Service is always at the forefront soits essential for you to beexceptionally welcoming, dynamic and very friendly. Our guests choose us fora memorableexperience, and you will be part of making each experience that extra special.
Your Rewards:
As a Host/Hostess we dont just give you a job you love, we like to reward you for all your commitment and dedication at work, these benefits include:
– Highly competitive salary
– 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA or Duck & Waffle restaurants
– 28 days holiday allowance
– Complimentary breakfast and dinner during shifts
– 'Refer-a-friend cash incentive scheme
– Employee of the month rewards
– Internal Training and career development
– Pension Scheme including employer contributions
– Yearly Staff award ceremony and party
Your Requirements:
The Host/Hostess is responsible for ensuring a friendly welcome, a departure greeting and the seating of all guests. The Host/Hostess also answers phones in a polite and prompt manner with appropriate scripting and records all reservations into the reservation system. The Host/Hostess plays an integral part of the flow and pace of our dining service.
As a Host/Hostess we would love you to have:
– At least 1 year of front of house experience in a fast-paced hospitality environment
– Availability to work evenings, weekends and most holidays
– Excellent written and verbal English language communication skills
– Answer phones in a prompt manner with appropriate scripting
– Greet guests and seat them at tables or in waiting areas
– Exceptional attention to detail
– Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers'; concerns are addressed
– Direct guests to cloakrooms and waiting areas such as Bar and/or lounge
– Must have a professional and well-groomed appearance, as he/she is the first impression of the restaurant
– Ability to multi-task and follow directions
– Flexibility in scheduling strongly preferred
Your Restaurant:
Duck & Waffle offers a playful take on traditional British cuisine with broad European influences emphasizing local, rustic, seasonal and sustainable ingredients. Dishes are designed for sampling and sharing and are complemented by an iconoclastic cocktail experience served in a vibrant atmosphere.
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Host/Hostess employer: Duck & Waffle
Contact Detail:
Duck & Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host/Hostess
✨Tip Number 1
Make sure to showcase your exceptional customer service skills during the interview. Think of specific examples from your previous experience where you went above and beyond to create a memorable experience for guests.
✨Tip Number 2
Familiarize yourself with the menu and the unique offerings of Duck & Waffle. Being knowledgeable about the food and drink options will help you impress during the interview and show your genuine interest in the role.
✨Tip Number 3
Demonstrate your ability to handle a fast-paced environment by discussing how you've successfully managed multiple tasks in previous roles. Highlight your multitasking skills and how you maintain a friendly demeanor under pressure.
✨Tip Number 4
Since the role requires excellent communication skills, practice your phone etiquette. You might be asked to answer a mock call during the interview, so be prepared to demonstrate polite and prompt responses.
We think you need these skills to ace Host/Hostess
Some tips for your application 🫡
Highlight Your Experience: Make sure to emphasize your front of house experience in your application. Mention specific roles and responsibilities that showcase your ability to provide exceptional service in a fast-paced environment.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, include examples of how you've effectively communicated with guests and team members in previous positions.
Demonstrate Attention to Detail: Provide examples in your application that illustrate your attention to detail. This could include how you manage reservations, greet guests, or handle customer concerns.
Express Your Passion for Hospitality: Convey your enthusiasm for the hospitality industry in your cover letter. Share why you love creating memorable experiences for guests and how you align with the values of Duck & Waffle.
How to prepare for a job interview at Duck & Waffle
✨Show Your Warmth
As a Host/Hostess, your role is all about creating a welcoming atmosphere. Make sure to smile and greet everyone with enthusiasm during the interview. This will demonstrate your ability to connect with guests and set the tone for their experience.
✨Highlight Your Experience
Be prepared to discuss your previous front of house experience in detail. Share specific examples of how you handled busy situations, managed guest interactions, and maintained a positive environment. This will show that you have the skills needed for a fast-paced hospitality setting.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to role-play answering phone calls or greeting guests to showcase your verbal skills during the interview.
✨Emphasize Attention to Detail
Discuss how you pay attention to the little things that enhance the guest experience. Whether it's remembering a guest's name or ensuring the seating arrangement is perfect, showing that you value details will resonate well with the interviewers.
