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- Tasks: Deliver important documents to commercial properties and ensure professional interactions.
- Company: Join a growing organisation focused on utility collections and client support.
- Benefits: Enjoy a competitive salary, company car, fuel card, and hotel allowances.
- Why this job: Experience nationwide travel, develop your career, and make a real impact in debt recovery.
- Qualifications: Full UK driving licence required; previous field experience is a plus but not essential.
- Other info: Work 40 hours across 4.5 days with excellent career prospects.
The predicted salary is between 30000 - 42000 £ per year.
A home-based position with nationwide travel, offering a salary of £37,500 rising to £40,000 after successful completion of the probationary period. Benefits include a company car, fuel card, and hotel & food allowance, with a 40-hour week across 4.5 days.
We are seeking a professional and reliable Field Visiting Agent to represent our company on-site at commercial properties. The primary responsibility is to hand-deliver formal documents such as Letters Before Action and Letters of Intent to commercial properties, assisting in recovering and/or resolving outstanding debt. This role is critical in supporting the process and legal escalation by ensuring timely, traceable delivery and professional interaction at the point of contact.
The role will include working nationally and staying away for up to three nights a week.
Key Responsibilities:
- Visit commercial sites to deliver formal literature relating to overdue energy accounts.
- Ensure proper and professional handover of documentation, confirming receipt where appropriate.
- Record visit details, photos, time, location, and delivery outcomes.
- Communicate respectfully with on-site personnel and represent the company in a professional manner, if applicable.
- Identify and report any relevant on-site information (e.g. vacant premises, signage, company trading names, landlord or neighbouring businesses).
- Collaborate with the internal department to coordinate visits.
- Maintain a high level of confidentiality and integrity while handling sensitive client information.
Skills:
- Strong interpersonal and communication skills.
- Professionalism when dealing with clients face-to-face.
- Ability to remain calm in potentially tense or emotionally charged situations.
- Basic understanding of debt recovery processes and legal correspondence (preferred).
- Good attention to detail and record-keeping skills.
- Self-motivated and able to manage time and travel efficiently.
- Comfortable using mobile devices for route planning and reporting.
Work Experience:
- Previous experience in a field-based role is desirable but not essential.
- Understanding in Energy Industry, Debt Recovery, Disconnections or legal process is an advantage.
- Full UK driving licence required.
- Clean DBS check.
If you have worked in similar roles such as Field Outreach Agent, Field Services Coordinator, Field Support Specialist, Client Engagement Field Officer, On-Site Client Liaison, Regional Field Agent, Field Operations Associate, Mobile Client Representative, Field Interaction Officer, Customer Relations Field Advisor, Work from Home Advisor, or Fully Remote Support Worker, please apply; we would love to hear from you.
Field Resolutions Agent employer: Utility Collections Ltd
Contact Detail:
Utility Collections Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Resolutions Agent
✨Tip Number 1
Familiarise yourself with the energy industry and debt recovery processes. Understanding the nuances of these areas will not only boost your confidence but also help you engage more effectively with clients during your field visits.
✨Tip Number 2
Practice your communication skills, especially in face-to-face scenarios. Role-playing potential interactions can prepare you for the professional representation expected in this role, ensuring you remain calm and collected even in tense situations.
✨Tip Number 3
Get comfortable with using mobile devices for route planning and reporting. Familiarity with navigation apps and documentation tools will streamline your visits and enhance your efficiency as a Field Resolutions Agent.
✨Tip Number 4
Network with professionals in similar roles or industries. Engaging with others who have experience in field-based positions can provide valuable insights and tips that may give you an edge in your application process.
We think you need these skills to ace Field Resolutions Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in field-based roles or client-facing positions. Emphasise skills like communication, professionalism, and attention to detail, which are crucial for the Field Resolutions Agent role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities and skills mentioned in the job description. Explain why you are a good fit for the role and how your previous experiences align with the company's needs.
Highlight Relevant Skills: In your application, focus on your interpersonal skills, ability to handle sensitive information, and any experience with debt recovery processes. Mention your comfort with technology for route planning and reporting, as this is important for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at Utility Collections Ltd
✨Research the Company
Before your interview, take some time to learn about the company and its values. Understanding their mission and how they operate will help you align your answers with what they are looking for in a Field Resolutions Agent.
✨Demonstrate Your Communication Skills
As this role involves face-to-face interactions, be prepared to showcase your strong interpersonal skills. Practice clear and respectful communication, as well as how you would handle potentially tense situations during the interview.
✨Showcase Your Attention to Detail
Since the job requires meticulous record-keeping and documentation, be ready to discuss examples from your past experiences where your attention to detail made a difference. This could include how you managed records or ensured accuracy in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific scenarios related to debt recovery and client interactions. Think of examples where you successfully navigated challenging situations, and be ready to explain your thought process.
