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- Tasks: Engage with communities, manage housing enquiries, and ensure customer satisfaction.
- Company: Leeds Federated is a housing association dedicated to affordable living in Yorkshire.
- Benefits: Enjoy a competitive salary, flexible hours, and the chance to make a real impact.
- Why this job: Join a purpose-driven team focused on community wellbeing and positive change.
- Qualifications: Experience in housing management and strong communication skills are essential.
- Other info: Part-time role with opportunities for personal growth and development.
The predicted salary is between 30000 - 35000 £ per year.
Location: Leeds
Salary: £30,371 + Essential Car User Allowance
Job Type: Part time, Permanent. 34 hours per week.
Closing date: 9th June 2025. Interviews Date: to take place on 12th & 13th June 2025.
Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.
The Vacancy: Are you passionate about people, communities, and making a difference? Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you will take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You will be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built in trust, transparency, and mutual respect.
What you will do:
- Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively
- Provide support that recognises and responds to the needs of individuals and communities
- Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard
- Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns
- Carry out estate inspections and monitor communal areas to ensure safety and cleanliness standards
- Support customers through the moving in and out process, ensuring empty homes are re-let promptly, sustainably, and with care
- Collaborate with internal teams and external agencies to improve community wellbeing
- Use feedback and performance data to improve services and customer satisfaction
What we are looking for:
- Proven experience in housing management and/or delivering care and support services
- A confident communicator with a customer-focused mindset
- Strong track record of completing administrative tasks with high levels of accuracy and attention to detail
- Proficient in navigating digital and computer-based systems
- Skilled in problem-solving and confident in making informed decisions
- Committed to continuous improvement and delivering high-quality outcomes
- Holder of a valid UK driving licence
- Able to travel and work from various locations as required
If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis, we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
Please click on the APPLY button to be redirected to our careers page to apply for this role. Candidates with the experience or relevant job titles of; Housing Officer, Tenancy Officer, Community Housing Officer, Neighbourhood Housing Manager, may also be considered for this role.
Contact Detail:
Leeds Federated Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Familiarise yourself with the local community and housing issues in Leeds. Understanding the specific challenges and needs of the neighbourhood will help you demonstrate your commitment and knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in Leeds. Attend local events or join online forums to connect with others in the field, which can provide valuable insights and potential referrals.
✨Tip Number 3
Prepare for the interview by practising common questions related to housing management and customer service. Think about specific examples from your past experiences that showcase your problem-solving skills and ability to build relationships.
✨Tip Number 4
Research Leeds Federated as an organisation. Understand their mission, values, and recent initiatives. This knowledge will allow you to tailor your responses and show how your personal values align with theirs during the interview.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Neighbourhood Officer position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in housing management or customer service. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Strong Cover Letter: In your cover letter, express your passion for community work and how you can contribute to Leeds Federated's mission. Provide specific examples of your past experiences that relate to the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Leeds Federated Housing Association Ltd
✨Know Your Community
Familiarise yourself with the local area and the specific communities Leeds Federated serves. Understanding the demographics, challenges, and needs of these communities will show your commitment and help you connect with the interviewers.
✨Demonstrate Your Experience
Be prepared to discuss your previous experience in housing management or related fields. Use specific examples to illustrate how you've successfully handled customer enquiries, tenancy issues, or community engagement in the past.
✨Showcase Your Communication Skills
As a Neighbourhood Officer, strong communication is key. Practice articulating your thoughts clearly and confidently. Be ready to demonstrate how you would build relationships with customers and collaborate with internal teams.
✨Prepare for Scenario Questions
Expect questions that present hypothetical situations, such as dealing with anti-social behaviour or resolving a tenancy breach. Think through your problem-solving approach and be ready to explain your reasoning and decision-making process.
