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- Tasks: Join us as a Customer Service Advisor, handling inquiries and providing top-notch service.
- Company: We're a dynamic company focused on delivering exceptional customer experiences.
- Benefits: Earn £12.50/hour with potential overtime; enjoy a supportive work environment.
- Why this job: Great opportunity to build relationships and enhance your customer service skills.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Work 40 hours/week, Monday to Friday, in Stoke-on-Trent.
The predicted salary is between 24000 - 30000 £ per year.
Customer Service Advisor Duration : 12 months Rate : £12.50 per hour Location : Stoke-on-Trent Hours : 40 hours/week, Monday – Friday + potential overtime Role Overview We are seeking a Customer Service Advisor to join our team and efficiently manage customer inquiries, resolve issues, and provide excellent service. Key Responsibilities : Handle customer requests in a local branch, including new accounts, pricing, orders, and queries. Process manual and credit notes, following established procedures. Take payments from customers and reconcile banking for gas and equipment. Calculate commission payments to agents and manage cylinder holdings. Generate Proforma invoices using templates as needed. Provide rapid resolutions and escalate issues when necessary. Maintain up-to-date knowledge of products, services, and systems. Identify sales opportunities and refer them to the sales team. Build long-term relationships with customers and agents to understand their needs. Offer proactive service and outbound contact to select customers. Manage work within KPI/target framework to optimize customer experience. Process cash and card payments securely and responsibly. Inform regular customers about new products, services, and pricing. Resolve custome…
Customer Service Advisor employer: Randstad Perm Professionals
Contact Detail:
Randstad Perm Professionals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Research StudySmarter's products and services thoroughly. Being knowledgeable about what we offer will allow you to engage in meaningful conversations and show your genuine interest in the role.
✨Tip Number 3
Practice your communication skills, especially in handling difficult customer interactions. Role-playing these scenarios can boost your confidence and prepare you for real-life situations.
✨Tip Number 4
Be ready to discuss how you can contribute to building long-term relationships with customers. Think of examples from your past experiences where you successfully maintained customer loyalty.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Highlight key responsibilities and required skills that align with your experience.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer service, handling inquiries, and managing payments. Use specific examples that demonstrate your ability to resolve issues and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your skills can contribute to building long-term relationships with customers and agents, as well as your ability to meet KPIs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Randstad Perm Professionals
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Customer Service Advisor. Familiarize yourself with handling customer inquiries, processing payments, and generating invoices. This will help you answer questions confidently.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've resolved customer issues in the past. Highlight your ability to provide rapid resolutions and escalate problems when necessary, as this is crucial for the role.
✨Showcase Your Communication Skills
Since you'll be building long-term relationships with customers, practice clear and friendly communication. Be ready to discuss how you can maintain up-to-date knowledge of products and services to better assist customers.
✨Highlight Your Sales Acumen
Be prepared to talk about how you can identify sales opportunities and refer them to the sales team. Share any relevant experiences where you've successfully upsold or cross-sold products or services.
