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- Tasks: Lead our reception desk, manage the front office team, and ensure smooth operations.
- Company: Join The Leeds Bradford, a modern hotel near the airport with 137 stylish rooms.
- Benefits: Enjoy competitive pay, career growth, discounts at 60 hotels, and free meals on duty.
- Why this job: Be part of a dynamic team in a vibrant environment that values customer service and teamwork.
- Qualifications: Must be organised, punctual, and possess strong communication skills; Opera knowledge is a plus.
- Other info: We are an equal opportunities employer; evidence of right to work in the UK is required.
The predicted salary is between 28800 - 43200 £ per year.
Location: Leeds, LS16 9JJ, United Kingdom
Address: Leeds Road
We have an exciting new vacancy for a Reception Manager to join our team at The Leeds Bradford is the perfect destination for guests who are about to embark on their holidays from the local Airport. We boast 137 modern bedrooms and provide a 24-hour Reception service for those late-night arrivals.
Benefits include:
- An attractive salary
- Career development opportunities throughout the UK
- Significant staff discount rates when staying at one of our 60 hotels in the UK.
- 50% discount off food and drink if staying at one of our hotels.
- Friends and family hotel stay discounts.
- Reduced membership at our Leisure clubs
- Free meals on duty (when applicable)
- Employee referral scheme
- Free Uniform (if applicable to your role)
- Up to 28 days holiday including bank holidays per annum.
- Auto enrolment pension scheme
Your duties will include:
- Running our reception desk in a professional manner
- Managing and training the front office team
- Maximising revenue and minimising loss within the Department
- Ensure all monies, floats and accounts are managed effectively
The successful candidate will be organised, punctual and well-presented, with excellent communication and customer service skills. Knowledge of Opera would be advantageous.
We are an equal opportunities employer. We require all employees to provide us with evidence of their right to work in the UK. All data will be stored in accordance with our privacy policy found on our website. Strictly no agencies. No commissions or other charges will be paid in any circumstances.
AMRT1_UKCT
Contact Detail:
Britannia Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the hotel industry, especially the role of a Reception Manager. Understanding the daily operations and challenges faced at the front desk will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the hospitality sector. Attend local events or join online forums to connect with others who work in hotels. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your customer service skills. Since this role requires excellent communication, consider role-playing scenarios with friends or family to practice handling various guest situations effectively.
✨Tip Number 4
If you have experience with Opera or similar hotel management software, be prepared to discuss it. If not, consider taking a short online course to get familiar with the basics, as this could set you apart from other candidates.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception management and customer service. Emphasise any previous roles where you managed a team or improved operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific skills like communication and organisation, and how they will benefit the reception team.
Highlight Relevant Skills: In your application, focus on skills that are crucial for a Reception Manager, such as leadership, problem-solving, and familiarity with hotel management software like Opera.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Britannia Hotels
✨Showcase Your Customer Service Skills
As a Reception Manager, you'll be the first point of contact for guests. Be prepared to share examples of how you've handled customer queries or complaints in the past, demonstrating your excellent communication and problem-solving skills.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks efficiently. Discuss any experience you have in training staff or managing a team, as this will show your capability to run the reception desk smoothly.
✨Familiarise Yourself with Opera
If you have knowledge of the Opera system, mention it during the interview. If not, consider doing a bit of research beforehand to understand its basic functions, as this could give you an edge over other candidates.
✨Dress Professionally
First impressions matter! Make sure to dress smartly and present yourself well. This reflects your understanding of the hospitality industry and the importance of professionalism in a reception role.
