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For Companies At a Glance
- Tasks: Provide high-level IT support and resolve operational issues across the company.
- Company: Join a renowned multi-site entertainment client in West London.
- Benefits: Enjoy a competitive salary, with Fridays working from home.
- Why this job: Take your career to the next level in a dynamic and collaborative environment.
- Qualifications: Experience as a 2nd/3rd Line Support Engineer with skills in LAN, WAN, and Azure required.
- Other info: Work onsite four days a week, with opportunities for professional growth.
The predicted salary is between 36000 - 54000 £ per year.
A 3rd Line Support Engineer is required to join a renowned multi-site entertainment client, providing high-level IT support across the company and ensuring the prompt resolution of operational IT issues within the UKI business. The 3rd Line Support Engineer will collaborate with external IT support teams, ensuring they are well-informed about new technology implementations and how to effectively support them. They will also be responsible for coordinating the installation and implementation of network and IT infrastructure.
The ideal candidate will have experience as the first escalation point for internal users when external helpdesk providers are unable to resolve issues. The successful candidate will have experience as a 2nd/3rd Line Support Engineer and be looking to take the next step in their career. They will possess a solid background in LAN, WAN, and Azure, with the ability to adapt training materials to ensure new outsourced providers have the necessary skills and knowledge to effectively manage issues and escalations in specific territories.
Key Requirements:
- MS Office
- Azure
- O365
- All OS levels
- Windows desktop support
- MDM
- Windows server support
- VMWARE
- SQL Server
- LAN, WAN & TCP/IP
- Physical networking infrastructure (Cat 5e/6 & fibre)
- PC & Laptop builds and repair
- AD integrations and management
- Service desk call logging tool
Location: West London (4x a week onsite, Friday WFH)
Salary: Up to £45,000
3rd Line Support Engineer employer: Ventula Consulting
Contact Detail:
Ventula Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure, O365, and VMware. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved complex IT issues. Being able to articulate your problem-solving process will demonstrate your capability as a 3rd Line Support Engineer.
✨Tip Number 4
Show your enthusiasm for continuous learning and adapting to new technologies. Mention any recent training or courses you've completed that relate to the role, as this reflects your commitment to professional growth.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a 2nd/3rd Line Support Engineer. Emphasise your skills in LAN, WAN, Azure, and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to resolve operational issues. Mention your experience with external helpdesk providers and how you can contribute to the team.
Highlight Relevant Certifications: If you have any certifications related to Microsoft technologies, networking, or IT support, be sure to include them. This can set you apart from other candidates.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved complex IT issues in the past. This will demonstrate your capability as the first escalation point for internal users.
How to prepare for a job interview at Ventula Consulting
✨Showcase Your Technical Skills
Make sure to highlight your experience with LAN, WAN, Azure, and other relevant technologies during the interview. Be prepared to discuss specific scenarios where you've successfully resolved complex IT issues, as this will demonstrate your capability as a 3rd Line Support Engineer.
✨Understand the Company’s IT Environment
Research the company’s IT infrastructure and any recent technology implementations they may have undertaken. This knowledge will not only impress the interviewers but also allow you to ask insightful questions about their systems and how you can contribute to their success.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when troubleshooting issues, especially in high-pressure situations, as this is crucial for a role that involves being the first escalation point for internal users.
✨Demonstrate Your Communication Skills
As a 3rd Line Support Engineer, you'll need to collaborate with external IT support teams. Highlight your ability to communicate technical information clearly and effectively, especially when training new outsourced providers or coordinating installations. Good communication can set you apart from other candidates.
