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For Companies At a Glance
- Tasks: Manage client relationships and oversee recruitment processes for US clients.
- Company: Hydrogen Group is a global recruitment consultancy with a focus on talent solutions.
- Benefits: Enjoy flexible holidays, private health insurance, and wellness subsidies.
- Why this job: Join a dynamic team, make an impact, and enjoy a supportive work culture.
- Qualifications: Experience in client services or recruitment coordination is essential.
- Other info: Work flexible hours to align with US time zones and enjoy uncapped bonuses.
The predicted salary is between 36000 - 60000 £ per year.
About Hydrogen Group
Hydrogen Group is a global recruitment consultancy specializing in providing talent solutions across various sectors. Our MSP division supports clients in the United States, delivering exceptional service and ensuring seamless operations.
As the Client Services Manager based in Edinburgh, you will be the primary point of contact for our US clients regarding MSP roles. Your responsibilities will encompass client relationship management, administrative support, and ensuring the smooth execution of recruitment processes.
- Handle all administrative duties related to MSP roles, including utilizing our database to put new roles on the system.
- Leadership & Planning: Support the team by helping assign roles and outline day plans, ensuring workload is evenly distributed and aligned with client priorities.
- Process Management: Ensure adherence to recruitment processes and timelines, collaborating with internal teams to meet client expectations.
- Prepare and deliver regular reports on recruitment activities, candidate pipelines, and other relevant metrics to clients and senior management.
Experience: Proven experience in client services, recruitment coordination, or administrative roles within the recruitment industry.
Technical Proficiency: Familiarity with recruitment software and Microsoft Office Suite; experience with CRM systems is a plus.
Time Zone Management: Ability to work flexible hours to accommodate US client needs, our team typically works 1p-10p to accommodate the US Time zones.
Bonus: 10% - 35% (Tiered, Uncapped, No Threshold)
Holidays That Suit You: 23 Days holiday + Flexible Bank Holidays (celebrate the dates most suited to you) + PLUS 1 days extra leave for each years anniversary + Sabbatical leave!
Medical: Private Health Insurance, Private Life Assurance, and DocTap (See a GP at a time that suits you)
Health & Wellbeing: ClassPass & Gym membership subsidies, as well as Telus Health & Wellbeing access.
Everything else you would expect - pension contributions, lunch clubs, book clubs, run clubs.
Client Services Manager - Social Care employer: Hydrogen Group
Contact Detail:
Hydrogen Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager - Social Care
✨Tip Number 1
Familiarise yourself with the specific needs of US clients in the social care sector. Understanding their unique challenges and expectations will help you tailor your approach during interviews and discussions.
✨Tip Number 2
Network with professionals in the recruitment industry, especially those who have experience with MSP roles. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your technical proficiency by being well-versed in recruitment software and CRM systems. Consider brushing up on these tools before your interview to show your readiness for the role.
✨Tip Number 4
Be prepared to discuss your experience in client services and how you've successfully managed relationships in previous roles. Highlighting specific examples will showcase your capability to excel as a Client Services Manager.
We think you need these skills to ace Client Services Manager - Social Care
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Client Services Manager position. Tailor your application to highlight relevant experience in client services and recruitment coordination.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in client services or administrative roles within the recruitment industry. Use specific examples to demonstrate your skills in managing client relationships and recruitment processes.
Showcase Technical Proficiency: Mention your familiarity with recruitment software, Microsoft Office Suite, and any CRM systems you have used. This will show that you are technically adept and ready to handle the tools required for the role.
Tailor Your Application: Customise your CV and cover letter to reflect the specific needs of Hydrogen Group. Address how your skills align with their expectations, particularly in terms of time zone management and flexibility to accommodate US clients.
How to prepare for a job interview at Hydrogen Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Client Services Manager in the context of social care. Familiarise yourself with the specific duties mentioned in the job description, such as client relationship management and administrative support.
✨Showcase Your Experience
Prepare to discuss your previous experience in client services or recruitment coordination. Highlight specific examples where you've successfully managed client relationships or streamlined processes, as this will demonstrate your suitability for the role.
✨Familiarity with Tools
Since technical proficiency is key, be ready to talk about your experience with recruitment software, Microsoft Office Suite, and any CRM systems you've used. If possible, mention how these tools have helped you in your previous roles.
✨Flexibility and Time Management
Given the need to accommodate US clients, emphasise your ability to work flexible hours. Discuss any past experiences where you've successfully managed your time to meet client needs across different time zones.
