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- Tasks: Manage client relationships and oversee recruitment processes for US clients.
- Company: Hydrogen Group is a global recruitment consultancy with a focus on talent solutions.
- Benefits: Enjoy flexible holidays, private health insurance, gym subsidies, and more!
- Why this job: Join a dynamic team, make an impact, and enjoy a supportive work culture.
- Qualifications: Experience in client services or recruitment coordination is essential.
- Other info: Work flexible hours to align with US time zones and enjoy uncapped bonuses!
The predicted salary is between 36000 - 60000 £ per year.
About Hydrogen Group
Hydrogen Group is a global recruitment consultancy specializing in providing talent solutions across various sectors. Our MSP division supports clients in the United States, delivering exceptional service and ensuring seamless operations.
As the Client Services Manager based in Edinburgh, you will be the primary point of contact for our US clients regarding MSP roles. Your responsibilities will encompass client relationship management, administrative support, and ensuring the smooth execution of recruitment processes.
- Handle all administrative duties related to MSP roles, including utilizing our database to put new roles on the system.
- Leadership & Planning: Support the team by helping assign roles and outline day plans, ensuring workload is evenly distributed and aligned with client priorities.
- Process Management: Ensure adherence to recruitment processes and timelines, collaborating with internal teams to meet client expectations.
- Prepare and deliver regular reports on recruitment activities, candidate pipelines, and other relevant metrics to clients and senior management.
Experience:
- Proven experience in client services, recruitment coordination, or administrative roles within the recruitment industry.
Technical Proficiency:
- Familiarity with recruitment software and Microsoft Office Suite; experience with CRM systems is a plus.
Time Zone Management:
- Ability to work flexible hours to accommodate US client needs, our team typically works 1p-10p to accommodate the US Time zones.
Bonus - 10% - 35% (Tiered, Uncapped, No Threshold)
Holidays That Suit You - 23 Days holiday + Flexible Bank Holidays (celebrate the dates most suited to you) + PLUS 1 days extra leave for each years anniversary + Sabbatical leave!
Medical - Private Health Insurance, Private Life Assurance, and DocTap (See a GP at a time that suits you)
Health & Wellbeing - ClassPass & Gym membership subsidies, as well as Telus Health & Wellbeing access.
Everything else you would expect - pension contributions, lunch clubs, book clubs, run clubs.
Client Services Manager Care Home employer: Hydrogen Group
Contact Detail:
Hydrogen Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager Care Home
✨Tip Number 1
Familiarise yourself with the MSP (Managed Service Provider) model, as this role heavily involves client relationship management within that framework. Understanding how MSPs operate will help you engage more effectively with clients and demonstrate your expertise during discussions.
✨Tip Number 2
Showcase your ability to manage time zones effectively. Since the role requires flexibility to accommodate US clients, be prepared to discuss your experience in working across different time zones and how you’ve successfully managed schedules in the past.
✨Tip Number 3
Highlight your technical proficiency with recruitment software and CRM systems. If you have experience with specific tools, mention them during your conversations to illustrate your capability in handling the administrative duties of the role.
✨Tip Number 4
Prepare to discuss your approach to process management and reporting. Be ready to share examples of how you've ensured adherence to recruitment processes and how you’ve used metrics to improve client satisfaction in previous roles.
We think you need these skills to ace Client Services Manager Care Home
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Client Services Manager position. Tailor your application to highlight relevant experience in client services and recruitment coordination.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in client services or administrative roles within the recruitment industry. Use specific examples to demonstrate your skills in managing client relationships and recruitment processes.
Showcase Technical Proficiency: Mention your familiarity with recruitment software, Microsoft Office Suite, and any CRM systems you have used. This will show that you are technically adept and ready to handle the tools required for the role.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses why you are a great fit for Hydrogen Group. Discuss your ability to work flexible hours to accommodate US clients and your commitment to delivering exceptional service.
How to prepare for a job interview at Hydrogen Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Client Services Manager in a recruitment consultancy. Familiarise yourself with client relationship management and administrative support tasks, as these will be key discussion points during your interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in client services or recruitment coordination. Highlight specific examples where you've successfully managed client relationships or streamlined processes, as this will demonstrate your suitability for the role.
✨Familiarise with Recruitment Software
Since technical proficiency is important, brush up on any recruitment software or CRM systems you've used in the past. Be ready to discuss how you've utilised these tools to enhance efficiency and meet client expectations.
✨Be Ready for Time Zone Questions
Given the role's requirement to accommodate US clients, be prepared to discuss your flexibility regarding working hours. Show that you're willing to adapt your schedule to meet client needs, which will reflect your commitment to the role.
