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For Companies At a Glance
- Tasks: Lead IT service experience initiatives and engage with users to enhance their experience.
- Company: Join Celon, a growing company working with top UK organisations.
- Benefits: Enjoy a hybrid work model and potential for contract extension.
- Why this job: Make a real impact on user experience in a dynamic team environment.
- Qualifications: No specific qualifications required; just a passion for IT and user engagement.
- Other info: This is a 6-month fixed-term contract with an immediate start.
The predicted salary is between 36000 - 60000 £ per year.
Celon is seeking a dynamic and user-focused IT Service Experience Lead to join our growing team on a 6-month fixed-term contract, with an immediate start and the potential to extend.
Working as an extension of our clients' teams, including some of the UK's largest organisations, this is a key role focused on engaging IT users, tracking and measuring their experience, delivering accurate, timely and insightful feedback.
IT Service Experience Lead - Hybrid employer: Celon Group Limited
Contact Detail:
Celon Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Experience Lead - Hybrid
✨Tip Number 1
Familiarise yourself with the latest trends in IT service management and user experience. Being knowledgeable about current best practices will help you engage effectively with potential employers and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the IT service sector, especially those who have experience in user engagement. Attend industry events or webinars to make connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss specific metrics and tools you've used to measure user experience in previous roles. Being able to provide concrete examples will set you apart and show that you can deliver results in this position.
✨Tip Number 4
Research Celon and their clients to understand their unique challenges and needs. Tailoring your conversations to reflect how your skills can address these specific issues will demonstrate your genuine interest in the role and the company.
We think you need these skills to ace IT Service Experience Lead - Hybrid
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the IT Service Experience Lead position. Tailor your application to highlight your relevant experience in user engagement and IT service management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles that involved tracking and measuring user experience. Use specific examples to demonstrate how you have successfully engaged IT users in past positions.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for improving IT service experiences. Make sure to address how you can contribute to the client's teams and the larger organisations they serve.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of IT Service Experience Lead.
How to prepare for a job interview at Celon Group Limited
✨Understand User Experience
Make sure you have a solid grasp of what user experience means in the context of IT services. Be prepared to discuss how you would engage with users and track their experiences effectively.
✨Showcase Your Communication Skills
As an IT Service Experience Lead, communication is key. Prepare examples of how you've successfully communicated with users or stakeholders in previous roles, highlighting your ability to convey complex information clearly.
✨Familiarise Yourself with Metrics
Since the role involves tracking and measuring user experience, brush up on relevant metrics and KPIs. Be ready to discuss how you would use data to improve service delivery and user satisfaction.
✨Research Celon and Their Clients
Take some time to learn about Celon and the types of clients they work with. Understanding their business model and the industries they serve will help you tailor your responses and show genuine interest in the role.
