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- Tasks: Welcome guests and ensure a smooth admission process at our casino.
- Company: Grosvenor is the UK's leading casino operator, focused on exciting gaming experiences.
- Benefits: Enjoy a competitive salary, rewards package, and opportunities for growth and development.
- Why this job: Join a supportive team culture where your ideas matter and you can make an impact.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn.
- Other info: 32-hour contract with comprehensive induction and ongoing learning opportunities.
The predicted salary is between 20000 - 28000 £ per year.
Receptionist – Walsall Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes. At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team. Job Description Grosvenor Casino, Walsall To actively assist in the operation of an efficient, professional and welcoming admission point within the legal requirements of the Gaming act, other legislation and company procedures. Qualifications Grosvenor Casino, Walsall To actively assist in the operation of an efficient, professional and welcoming admission point within the legal requirements of the Gaming act, other legislation and company procedures. Additional Information 32hr contract Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication. Fantastic Rewards Package: Beyond a competitive salary, our rewards package includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding. You’ll be able to take part in exciting club-specific competitions and promotions. Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Grosvenor values and culture, ensuring you are well-prepared for your role. Learning and Development: You’ll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flare and style to become a driving force of our team’s success. Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued. People-Focused Culture: Grosvenor is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive. High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential. Emphasis on Growth: At Grosvenor, growth is not just a word; it’s a commitment. We foster your individual and team growth to help you succeed and excel. Don’t miss out on the opportunity to join a people-focused business, offering a high-performing culture where you, your team, and your venue can work, win, and grow together. The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
Receptionist - Walsall employer: Grosvenor Casinos
Contact Detail:
Grosvenor Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Walsall
✨Tip Number 1
Familiarize yourself with the gaming laws and regulations in the UK, especially the Gaming Act. This knowledge will not only help you during the interview but also show that you're serious about the role and understand the responsibilities involved.
✨Tip Number 2
Highlight your customer service skills and any experience you have in a fast-paced environment. Grosvenor values a welcoming atmosphere, so demonstrating your ability to create a positive experience for customers will set you apart.
✨Tip Number 3
Research Grosvenor Casino's values and culture. Being able to discuss how your personal values align with theirs during the interview can make a strong impression and show that you're a good fit for their team.
✨Tip Number 4
Prepare to discuss your adaptability and willingness to learn. Grosvenor emphasizes growth and development, so sharing examples of how you've successfully adapted to new situations or learned new skills will resonate well with the hiring team.
We think you need these skills to ace Receptionist - Walsall
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Grosvenor's values and culture. Highlight how your personal values align with their commitment to safer gambling and a people-focused environment in your application.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer service and any previous roles that demonstrate your ability to create a welcoming atmosphere. Mention specific skills that relate to the responsibilities of a receptionist.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the casino industry. Discuss your passion for providing excellent customer service and how you can contribute to creating memorable experiences for guests.
Highlight Your Availability: Since Grosvenor operates 24/7, make sure to mention your flexibility regarding working hours. Indicate your willingness to work evenings, weekends, or holidays, as this is crucial for the role.
How to prepare for a job interview at Grosvenor Casinos
✨Understand the Company Culture
Before your interview, take some time to research Grosvenor's values and culture. They emphasize a people-focused environment, so be prepared to discuss how you can contribute to this culture and support your team.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for customers. Highlight your previous customer service experience and provide examples of how you've created welcoming environments in past roles.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Prepare examples from your past experiences where you successfully managed challenges or conflicts.
✨Express Your Willingness to Learn
Grosvenor values growth and development. Make sure to express your eagerness to learn new skills and participate in their structured development programs during the interview.
