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- Tasks: Join our team as a ServiceNow Business Analyst, gathering requirements and designing solutions.
- Company: Be part of a dynamic company focused on innovative ServiceNow projects.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Make an impact by improving business processes and collaborating with diverse teams.
- Qualifications: Bachelor's degree or equivalent experience; 3 years in business analysis preferred.
- Other info: ServiceNow certification is a plus; strong communication skills are essential.
The predicted salary is between 28800 - 48000 £ per year.
My client is currently seeking a highly motivated and experienced Business Analyst to join their dynamic team. The ServiceNow Business Analyst is responsible for gathering and analysing business requirements, designing solutions, producing high level client presentations and ensuring successful implementation of ServiceNow projects. This role requires a strong background in business analysis, excellent communication skills, and the ability to work collaboratively with cross-functional teams.
Key Responsibilities
- Requirements Gathering and Analysis: Collaborate with clients and stakeholders to gather and document business requirements. Analyse and translate business needs into functional and technical requirements. Develop detailed requirement specifications, user stories, and process flows. Conduct gap analysis and identify areas for process improvement. Produce high quality and professional documentation in both Word and PowerPoint.
- Solution Design and Implementation: Work closely with ServiceNow developers and technical teams to design and implement solutions. Ensure solutions align with business objectives and meet client requirements. Participate in ServiceNow strategic planning. Support user acceptance testing (UAT) and the deployment of solutions.
- Engagement Management Team Collaboration: Work closely with project managers, developers, and other stakeholders to ensure successful project delivery. Provide guidance and support to junior business analysts and team members. Participate in regular team meetings to review project progress, address issues, and ensure alignment with project objectives.
- Stakeholder Management: Provide exceptional levels of verbal and written communication to clients and the ability to build rapport via teams and face to face. Build and maintain strong relationships with clients, ensuring their needs and expectations are met. Communicate project status, risks, and issues to stakeholders in a clear and timely manner. Manage stakeholder expectations and ensure alignment with project goals.
Qualifications:
- Bachelor’s degree in business, Information Technology, or a related field, or comparable work experience gained.
- ServiceNow Certified System Administrator (CSA) preferred.
- Minimum of 3 years of experience in business analysis, with a focus on ServiceNow projects.
- Proven track record of successfully delivering business analysis for ServiceNow solutions.
- Strong understanding of business analysis methodologies and tools.
- Excellent problem-solving, communication, and interpersonal skills.
- Ability to manage multiple projects simultaneously and work well under pressure.
- Proficiency in business analysis tools and technologies.
Contact Detail:
Lancaster Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Business Analsyt
✨Tip Number 1
Familiarise yourself with ServiceNow's functionalities and features. Understanding the platform inside out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former ServiceNow Business Analysts. Engaging with professionals in the field can provide you with valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific projects where you've successfully gathered requirements and implemented solutions. Having concrete examples ready will showcase your experience and problem-solving skills during the interview.
✨Tip Number 4
Demonstrate your communication skills by being clear and concise in all interactions. Whether it's during networking or interviews, showing that you can articulate complex ideas simply will set you apart from other candidates.
We think you need these skills to ace ServiceNow Business Analsyt
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business analysis, particularly with ServiceNow projects. Use keywords from the job description to demonstrate that you meet the qualifications and have the necessary skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of the ServiceNow platform. Mention specific examples of how you've successfully gathered requirements and implemented solutions in previous roles.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've built relationships with clients or stakeholders.
Highlight Problem-Solving Abilities: In your application, provide examples of how you've tackled challenges in past projects. Discuss your approach to gap analysis and process improvement, as these are crucial aspects of the role.
How to prepare for a job interview at Lancaster Resources
✨Showcase Your Business Analysis Skills
Be prepared to discuss your experience in gathering and analysing business requirements. Highlight specific projects where you successfully translated business needs into functional specifications, as this will demonstrate your capability in the role.
✨Communicate Effectively
Since excellent communication is key for this position, practice articulating your thoughts clearly. Be ready to provide examples of how you've built rapport with clients and stakeholders, and how you’ve communicated project statuses and risks.
✨Demonstrate Team Collaboration
Prepare to discuss your experience working with cross-functional teams. Share examples of how you’ve collaborated with project managers, developers, and other stakeholders to ensure successful project delivery, as teamwork is crucial for this role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle multiple projects. Think of past experiences where you identified areas for process improvement or managed stakeholder expectations effectively.
