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- Tasks: Lead a team to deliver luxury skincare experiences and achieve sales targets.
- Company: Join a neuroscience-based skincare brand in a prestigious London department store.
- Benefits: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a brand that connects skincare with emotions and fosters client relationships.
- Qualifications: Experience in high-end beauty management and a passion for exceptional customer service required.
- Other info: Ideal for ambitious individuals looking to make an impact in the luxury beauty sector.
The predicted salary is between 36000 - 60000 £ per year.
We have an amazing opportunity for an experienced Skincare Counter Manager, you will be working in a luxury Department Store in the heart of London. After a decade's worth of research, this stunning brand is a neuroscience-based skincare brand that champions the powerful link between the skin and emotions.
As a Counter Manager, you are a brand ambassador. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your team, you will ensure that all clients receive a personalised luxury service. You will develop and build your client base through recruiting new domestic and international clientele.
An overview of your responsibilities:
- General
- Lead and manage the team, build spirit and excellence.
- Set goals, schedules and ensure high-quality service.
- Welcome and maintain confidentiality, manage customer files.
- Oversee counter operations and opportunities.
- Build relationship with store management.
- Manage budgets and orders, follow company policies.
- Develop clientele, plan events, network in community.
- Sales
- Lead team to achieve/exceed sales targets.
- Proactively sell, link-sell and provide luxury service.
- Increase average transaction value and items per transaction.
- Organise counter activities and manage appointments.
- Management
- Coach and develop team members, manage stock levels.
- Grow business through events and appointments.
- Ensure all tasks are completed to a high standard.
- Proactively manage beauty therapists’ performance.
- Service
- Be knowledgeable on all the brand’s products.
- Demonstrate products through consultations and makeovers.
- Recruit new clients, build relationships and gain loyalty.
- Educate clients on products and brands.
- Achieve CRM and service targets.
Essentials: Our ideal candidate has high-end Beauty Counter manager experience. To thrive in this role, you’ll be a sales-savvy manager experienced in the luxury beauty sector. You’ll have the tenacity to deliver exceptional customer service, the drive to constantly grow the business, and the confidence to engage customers and convert sales. With your product knowledge and communication skills, you’ll identify perfect products for each client. You are required to have new business development skills and experience and the ability to manage and develop a team.
If you have the drive, ambition and experience as a manager in high-end beauty, apply now via the form below!
Contact Detail:
Artisan People Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Skincare Counter Manager
✨Tip Number 1
Familiarise yourself with the brand's neuroscience-based approach to skincare. Understanding how emotions and skin health are linked will not only enhance your product knowledge but also allow you to engage more effectively with potential clients.
✨Tip Number 2
Network within the luxury beauty community in London. Attend events, workshops, or beauty fairs to connect with other professionals and potential clients. Building relationships in this sector can significantly boost your chances of success as a Counter Manager.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed and motivated a team in the past. Highlighting your ability to drive sales and achieve targets through effective coaching will set you apart from other candidates.
✨Tip Number 4
Demonstrate your passion for customer service by sharing stories of how you've gone above and beyond for clients. This will illustrate your commitment to providing a personalised luxury experience, which is crucial for the role of a Skincare Counter Manager.
We think you need these skills to ace Skincare Counter Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the luxury beauty sector, focusing on your previous roles as a Counter Manager or similar positions. Emphasise your sales achievements and team management skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for skincare and customer service. Mention specific examples of how you've driven sales and developed client relationships in past roles.
Showcase Product Knowledge: In your application, demonstrate your understanding of skincare products and their emotional impact. This will show that you align with the brand's neuroscience-based approach and can educate clients effectively.
Highlight Leadership Skills: Discuss your experience in coaching and developing team members. Provide examples of how you've motivated your team to achieve sales targets and maintain high-quality service.
How to prepare for a job interview at Artisan People Group
✨Showcase Your Leadership Skills
As a Skincare Counter Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing and motivating teams. Share specific examples of how you've successfully driven sales and improved team performance.
✨Demonstrate Product Knowledge
Familiarise yourself with the brand's products and their unique selling points. During the interview, be ready to discuss how you would educate clients about these products and provide personalised recommendations based on their needs.
✨Highlight Your Sales Achievements
Prepare to talk about your past sales targets and how you exceeded them. Use quantifiable metrics to illustrate your success, such as percentage increases in sales or client retention rates, to show your potential value to the company.
✨Emphasise Customer Service Excellence
Luxury brands thrive on exceptional customer service. Be ready to share examples of how you've gone above and beyond for clients in the past, and discuss your approach to building long-term relationships with customers.
