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- Tasks: Welcome and assist customers while delivering fantastic service on the gaming floor.
- Company: Join Grosvenor Casinos, the UK's premier gaming venue with a rich 60-year history.
- Benefits: Enjoy a £1000 joining incentive, uncapped tips, free meals, and 50% off food and drinks.
- Why this job: Be part of an exciting transformation and create memorable experiences in a vibrant community hub.
- Qualifications: Experience as a dealer, understanding games, and commitment to safer gambling practices required.
- Other info: Full-time role with salary ranging from £30,992 to £36,878 based on experience.
The predicted salary is between 25900 - 29500 £ per year.
Experienced Casino Dealer – The Victoria Company Description Located in the heart of London, The Victoria is Grosvenor Casinos flagship venue & has been entertaining our valued customers for 60 years. We are set to enhance our vision with an upcoming 14 million refurbishment, positioning it as the premier gaming venue of choice in the UK for both our customers & team members. With the biggest poker room in the UK, two floors of live gaming as well as an engaged & welcoming team, what’s not to love? Join our elite gaming team today, during this exciting time of positive change & great opportunities. At Grosvenor Casinos, we’re committed to becoming the UK’s most loved casino group. Our venues are more than just places to play-they’re community hubs where people can relax, socialise, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, we’re here to excite and entertain! As we embark on an exciting period of growth, there’s never been a better time to join our team. We’re committed to customer excellence and ensuring not only our customers but our colleagues are at the heart of everything we do. It’s a great time to be part of Grosvenor Casinos as we continue to expand, innovate, and create memorable experiences for everyone. Job Description As an experienced dealer you will: Acknowledge, welcome and assist customers in gaming Understand the games, payouts and who are our high value members Connect with first time customers, explaining how the games are run Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor Be aware and hold as a high priority; safer gambling – looking out for signs of customers that display problem gambling & inform a manager Salary ranges from 30,992 – 36,878 per annum depending on experience (full time). As a valued team member, you’ll receive a number of benefits, including a 1000 joining incentive*, a share of uncapped tips, premium pay allowance after midnight, free meal on shift, opportunity for overtime at 1.5 hours, an exciting & full social calendar & 50% off food and soft drinks at Mecca and Grosvenor venues. Qualifications As an experienced dealer you will: Acknowledge, welcome and assist customers in gaming Understand the games, payouts and who are our high value members Connect with first time customers, explaining how the games are run Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor Be aware and hold as a high priority; safer gambling – looking out for signs of customers that display problem gambling & inform a manager Salary ranges from 30,992 – 36,878 per annum depending on experience (full time). As a valued team member, you’ll receive a number of benefits, including a 1000 joining incentive*, a share of uncapped tips, premium pay allowance after midnight, free meal on shift, opportunity for overtime at 1.5 hours, an exciting & full social calendar & 50% off food and soft drinks at Mecca and Grosvenor venues. Additional Information #LI-TC1 #LI-Onsite
Experienced Casino Dealer - The Victoria employer: Grosvenor Casinos
Contact Detail:
Grosvenor Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Casino Dealer - The Victoria
✨Tip Number 1
Familiarize yourself with the specific games offered at The Victoria. Understanding the nuances of each game will not only help you stand out during the interview but also demonstrate your passion and knowledge about the role.
✨Tip Number 2
Highlight your customer service skills in conversations with our team. As an experienced dealer, connecting with customers is key, so be ready to share examples of how you've provided excellent service in previous roles.
✨Tip Number 3
Show your commitment to safer gambling practices. Be prepared to discuss how you would identify and assist customers who may be displaying signs of problem gambling, as this is a high priority for us.
✨Tip Number 4
Engage with our community! Attend local gaming events or forums to network with other professionals in the industry. This can provide valuable insights and connections that may help you during the application process.
We think you need these skills to ace Experienced Casino Dealer - The Victoria
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an experienced casino dealer. Familiarize yourself with the games, customer service expectations, and the importance of safer gambling.
Tailor Your CV: Highlight your relevant experience in the gaming industry. Emphasize any previous roles as a dealer, your knowledge of various games, and your ability to provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the gaming industry and your commitment to customer excellence. Mention why you want to join The Victoria and how you can contribute to their vision.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and well-presented.
How to prepare for a job interview at Grosvenor Casinos
✨Know the Games Inside Out
Make sure you have a solid understanding of the games you'll be dealing. Familiarize yourself with the rules, payouts, and strategies for popular games like poker, blackjack, and roulette. This knowledge will help you connect with customers and demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Grosvenor Casinos values customer excellence, so be prepared to discuss your previous experiences in providing outstanding service. Share specific examples of how you've engaged with customers, resolved issues, or created memorable experiences for them.
✨Emphasize Safer Gambling Awareness
Highlight your commitment to safer gambling practices. Be ready to discuss how you would identify signs of problem gambling and the steps you would take to ensure a safe environment for all players. This shows that you prioritize the well-being of customers.
✨Be Enthusiastic About the Role
Express your excitement about joining The Victoria and being part of their elite gaming team. Talk about what attracts you to this specific venue and how you can contribute to its positive change and growth. Your enthusiasm can make a lasting impression.
