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- Tasks: Help customers resolve financial issues through calls and digital communication.
- Company: Join Snap Finance UK, a leading FinTech innovating consumer finance since 2017.
- Benefits: Enjoy flexible hybrid working, competitive salary, and perks like private healthcare and gym discounts.
- Why this job: Be part of a supportive team redefining customer service in finance with a focus on empathy.
- Qualifications: Previous collections experience and strong communication skills are essential.
- Other info: Work in a dynamic environment with opportunities for professional growth.
The predicted salary is between 30000 - 42000 £ per year.
JOIN A DYNAMIC TEAM THAT LOOK TO CREATE THE IMPOSSIBLE AND OBSESS OVER CUSTOMERS! Do you thrive on helping people find solutions, navigating challenging conversations, and turning difficult situations into positive outcomes? Want to be part of a high-energy team that’s redefining what great customer support looks like in the world of consumer finance?
We’re looking for a Collections Advisor to join our team and deliver top-quality customer service and support to Snap customers. In this role, you’ll advise customers on the best and most reasonable steps to bring their accounts up to date, all while following our strict company policies and FCA regulations. If you’re someone who can balance empathy with compliance and thrives in a customer-focused environment, we’d love to hear from you.
Who are we and what do we do? Snap Finance UK is a rapidly growing FinTech company focused on digital disruption and inclusivity in the financial services industry. Snap’s proprietary technology platform and decisioning algorithms are changing the face and pace of consumer retail finance. Our use of technology has been recognised and Snap has recently been awarded the UK's Best Use of Technology in consumer lending at the Credit Awards 2024. Snap has a strong, supportive culture and is dedicated to its customers, retail partners, and its people who are at the heart of our business. Snap Finance UK was established in 2017 and is based in Milton Keynes, with the backing of its parent company, founded in the United States in 2012.
Reporting to: Collections Manager
Location: Crownhill, Milton Keynes / Hybrid Working.
Working Hours: 37.5 hours a week - Monday – Friday 8:30am – 17:30pm. Saturday work is every 4 weeks between the hours of 09:00am – 13:00pm.
What you’ll be doing:
- Make outbound calls to customers manually and via the dialler and answer inbound calls to collect amounts past due and set affordable repayments.
- Communicating with customers via digital channels (SMS, email and chat).
- Working with customers who may be facing financial difficulties and working with them to come up with a solution.
- Making informed decisions based on the unique circumstances and information given.
- Providing suitable decisions based on each individual customer and the business.
- Providing top-quality service to all customers.
- To provide the best advice and guidance ensuring it’s aligned with regulatory requirements.
- Following Snap’s strict policies and procedures.
- Treating Customers Fairly.
- Meeting call quality expectations.
- Ensuring adherence to regulatory compliance and best practice.
- Supporting other business areas where required.
To succeed in this role, you should bring:
- Previous collections experience.
- Familiar with regulatory requirements.
- Successful track record of building strong relationships with customers and colleagues.
- Exceptional communication skills (Face to Face and Written).
- Competent with a PC and MS Office.
- Time management.
- Ability to prioritise tasks.
- Attention to detail and rapport building.
- Passionate with a desire to go the extra mile to succeed.
- Friendly and helpful, coupled with a great attitude!
- Must be able to complete simple mathematical equations (add, subtract, multiply & divide using fractions, decimals, or whole numbers).
- The desire to play to win as a team.
- FCA knowledge.
What’s in it for you? Joining Snap Finance means becoming part of a forward-thinking, ambitious, and supportive team. We offer:
- Competitive salary and opportunities for professional growth.
- Flexible hybrid working arrangements to balance your work and personal life.
- Access to our comprehensive benefits package, including private healthcare, discounted gym memberships, and more.
- A collaborative and innovative work environment where your ideas and contributions make a real difference.
If you feel as though you meet our requirements and are looking for your next challenge, then simply press ‘APPLY’ and upload your up-to-date CV and cover letter for the position.
Snap Finance is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record and credit check. Due to the high volume of applications, if you do not hear from us within 15 days then take it that on this occasion you have not been successful.
Collections Advisor employer: Snap Finance UK
Contact Detail:
Snap Finance UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor
✨Tip Number 1
Familiarise yourself with FCA regulations and compliance standards. Understanding these will not only help you in the role but also demonstrate your commitment to adhering to industry standards during your interview.
✨Tip Number 2
Showcase your previous collections experience by preparing specific examples of how you've successfully navigated challenging conversations. This will highlight your problem-solving skills and ability to empathise with customers.
✨Tip Number 3
Research Snap Finance and its technology platform. Being knowledgeable about the company’s mission and recent achievements, like the Credit Awards recognition, will help you stand out as a candidate who is genuinely interested in joining our team.
✨Tip Number 4
Prepare to discuss your communication skills in detail. Since the role involves various channels like SMS, email, and chat, think of examples where you've effectively communicated with customers in different formats.
We think you need these skills to ace Collections Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Collections Advisor. Familiarise yourself with the skills required, such as exceptional communication and empathy, as well as the importance of compliance with FCA regulations.
Tailor Your CV: Customise your CV to highlight relevant experience in collections or customer service. Emphasise your ability to handle challenging conversations and provide solutions, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the financial services industry. Mention specific examples of how you've successfully navigated difficult situations in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Snap Finance UK
✨Showcase Your Empathy
As a Collections Advisor, you'll need to balance empathy with compliance. Prepare examples of how you've successfully navigated difficult conversations and helped customers find solutions in the past.
✨Know the Regulations
Familiarise yourself with FCA regulations and Snap's policies. Being able to discuss these during your interview will demonstrate your commitment to compliance and understanding of the role.
✨Demonstrate Communication Skills
Exceptional communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing, as you may be assessed on these skills during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you've had to make informed decisions under pressure, and be ready to share those experiences.
