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- Tasks: Help customers resolve financial issues through calls and digital communication.
- Company: Join Snap Finance UK, a leading FinTech innovating consumer finance since 2017.
- Benefits: Enjoy flexible hybrid working, competitive salary, and a comprehensive benefits package.
- Why this job: Be part of a supportive team redefining customer service in finance with real impact.
- Qualifications: Previous collections experience and strong communication skills are essential.
- Other info: Work in a dynamic environment with opportunities for professional growth.
The predicted salary is between 30000 - 42000 £ per year.
JOIN A DYNAMIC TEAM THAT LOOK TO CREATE THE IMPOSSIBLE AND OBSESS OVER CUSTOMERS! Do you thrive on helping people find solutions, navigating challenging conversations, and turning difficult situations into positive outcomes? Want to be part of a high-energy team that’s redefining what great customer support looks like in the world of consumer finance?
We’re looking for a Collections Advisor to join our team and deliver top-quality customer service and support to Snap customers. In this role, you’ll advise customers on the best and most reasonable steps to bring their accounts up to date, all while following our strict company policies and FCA regulations. If you’re someone who can balance empathy with compliance and thrives in a customer-focused environment, we’d love to hear from you.
Who are we and what do we do? Snap Finance UK is a rapidly growing FinTech company focused on digital disruption and inclusivity in the financial services industry. Snap’s proprietary technology platform and decisioning algorithms are changing the face and pace of consumer retail finance. Our use of technology has been recognised and Snap has recently been awarded the UK's Best Use of Technology in consumer lending at the Credit Awards 2024. Snap has a strong, supportive culture and is dedicated to its customers, retail partners, and its people who are at the heart of our business. Snap Finance UK was established in 2017 and is based in Milton Keynes, with the backing of its parent company, founded in the United States in 2012.
Reporting to: Collections Manager
Location: Crownhill, Milton Keynes / Hybrid Working.
Working Hours: 37.5 hours a week - Monday – Friday 8:30am – 17:30pm. Saturday work is every 4 weeks between the hours of 09:00am – 13:00pm.
What you’ll be doing:
- Make outbound calls to customers manually and via the dialler and answer inbound calls to collect amounts past due and set affordable repayments.
- Communicating with customers via digital channels (SMS, email and chat).
- Working with customers who may be facing financial difficulties and working with them to come up with a solution.
- Making informed decisions based on the unique circumstances and information given.
- Providing suitable decisions based on each individual customer and the business.
- Providing top-quality service to all customers.
- To provide the best advice and guidance ensuring it’s aligned with regulatory requirements.
- Following Snap’s strict policies and procedures.
- Treating Customers Fairly.
- Meeting call quality expectations.
- Ensuring adherence to regulatory compliance and best practice.
- Supporting other business areas where required.
To succeed in this role, you should bring:
- Previous collections experience.
- Familiar with regulatory requirements.
- Successful track record of building strong relationships with customers and colleagues.
- Exceptional communication skills (Face to Face and Written).
- Competent with a PC and MS Office.
- Time management.
- Ability to prioritise tasks.
- Attention to detail and rapport building.
- Passionate with a desire to go the extra mile to succeed.
- Friendly and helpful, coupled with a great attitude!
- Must be able to complete simple mathematical equations (add, subtract, multiply & divide using fractions, decimals, or whole numbers).
- The desire to play to win as a team.
- FCA knowledge.
What’s in it for you? Joining Snap Finance means becoming part of a forward-thinking, ambitious, and supportive team. We offer:
- Competitive salary and opportunities for professional growth.
- Flexible hybrid working arrangements to balance your work and personal life.
- Access to our comprehensive benefits package, including private healthcare, discounted gym memberships, and more.
- A collaborative and innovative work environment where your ideas and contributions make a real difference.
If you feel as though you meet our requirements and are looking for your next challenge, then simply press ‘APPLY’ and upload your up-to-date CV and cover letter for the position.
Snap Finance is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record and credit check. Due to the high volume of applications, if you do not hear from us within 15 days then take it that on this occasion you have not been successful.
Contact Detail:
Snap Finance UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor
✨Tip Number 1
Familiarise yourself with FCA regulations and compliance standards. Understanding these will not only help you in the interview but also demonstrate your commitment to adhering to industry standards, which is crucial for a Collections Advisor role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you develop empathy and problem-solving skills, which are essential for turning challenging situations into positive outcomes.
✨Tip Number 3
Research Snap Finance UK and its culture. Understanding their values and recent achievements, like the award for Best Use of Technology, will allow you to align your answers during the interview with what they prioritise as a company.
✨Tip Number 4
Prepare examples from your previous experience that showcase your ability to build strong relationships with customers. Highlighting specific instances where you've successfully navigated financial difficulties for clients will set you apart as a candidate.
We think you need these skills to ace Collections Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections or customer service. Emphasise your ability to handle challenging conversations and provide solutions, as these are key aspects of the Collections Advisor role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and your understanding of regulatory compliance. Mention specific examples from your past experiences that demonstrate your skills in empathy and problem-solving.
Showcase Communication Skills: Since exceptional communication is crucial for this position, ensure your application reflects your strong written communication skills. Use clear and concise language, and avoid jargon to make your points easily understandable.
Highlight Teamwork and Adaptability: Mention any previous experiences where you successfully worked as part of a team or adapted to changing situations. This will show that you can thrive in Snap Finance's dynamic environment and contribute positively to their culture.
How to prepare for a job interview at Snap Finance UK
✨Show Your Empathy
As a Collections Advisor, you'll need to balance empathy with compliance. During the interview, demonstrate your ability to understand and relate to customers' situations. Share examples of how you've successfully navigated challenging conversations in the past.
✨Know the Regulations
Familiarity with FCA regulations is crucial for this role. Make sure you brush up on these regulations before your interview. Being able to discuss how you would adhere to these guidelines while providing excellent customer service will impress your interviewers.
✨Highlight Your Communication Skills
Exceptional communication is key in this position. Prepare to showcase your verbal and written communication skills during the interview. You might be asked to role-play a scenario, so practice articulating your thoughts clearly and effectively.
✨Demonstrate Problem-Solving Abilities
The role involves helping customers find solutions to their financial difficulties. Be ready to discuss specific instances where you've successfully resolved issues or helped customers overcome challenges. This will show your potential employer that you're proactive and resourceful.
