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For Companies At a Glance
- Tasks: Support large-scale clients in maximizing HVAC solutions and manage client relationships.
- Company: Join a leading multinational conglomerate in automotive batteries and HVAC equipment.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be part of a global team making a real impact on energy efficiency in major facilities.
- Qualifications: 3+ years in Customer Success with HVAC software experience required.
- Other info: Work closely with engineering and technical teams to deliver exceptional client support.
The predicted salary is between 40000 - 84000 £ per year.
Job Description Customer Success Manager £50k-£70k Base Salary + £20k OTE Hybrid – 1 day x per week in London office Experience within HVAC and Energy software required. Role Overview A hugely successful multinational conglomerate, that produces automotive batteries, electronics, and HVAC equipment seeking an experienced Customer Success Manager will play a vital role in supporting large-scale clients, including hospitals, data centres, and high-rise buildings, ensuring they maximize the value and efficiency of their advanced HVAC solutions. Working within a global team of 15, you will be the primary point of contact for clients, guiding them through onboarding, training, and software integration alongside our boilers and chiller plants. You’ll manage client relationships, optimize software use to enhance energy performance, and provide proactive, data-driven insights to anticipate and address client needs. This role involves close collaboration with engineering, product, and technical support teams to troubleshoot issues, deliver seamless project execution, and advocate for clients’ needs within the organization. Key Skills 3+ years Customer Success experience with a focus on HVAC, Boiler and Chiller Plant software. Knowledge and experience within IOT and Manufacturing SaaS Experience managin…
Customer Success Manager employer: Oscar Associates Ltd
Contact Detail:
Oscar Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarize yourself with the HVAC and Energy software landscape. Understanding the specific tools and technologies used in this field will help you speak confidently about your experience and how it relates to the role.
✨Tip Number 2
Network with professionals in the HVAC and energy sectors. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the Customer Success Manager position.
✨Tip Number 3
Prepare to discuss your experience with client onboarding and training. Be ready to share specific examples of how you've successfully guided clients through these processes, as this is a key aspect of the role.
✨Tip Number 4
Highlight your ability to work collaboratively with engineering and technical teams. This role requires strong communication skills to advocate for clients' needs, so be prepared to demonstrate your teamwork experience.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Customer Success, particularly within HVAC and Energy software. Use specific examples that demonstrate your ability to manage client relationships and optimize software use.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your background aligns with the role. Mention your experience with onboarding, training, and software integration, and how you can add value to the company.
Showcase Relevant Skills: Emphasize your knowledge of IOT and Manufacturing SaaS in your application. Highlight any data-driven insights you've provided in previous roles that have positively impacted client performance.
Prepare for Interviews: If invited for an interview, be ready to discuss specific scenarios where you've successfully managed client relationships and resolved issues. Prepare questions that show your understanding of the company's products and their impact on clients.
How to prepare for a job interview at Oscar Associates Ltd
✨Showcase Your HVAC Knowledge
Make sure to highlight your experience with HVAC systems and energy software during the interview. Be prepared to discuss specific projects or challenges you've faced in this area, as it will demonstrate your expertise and relevance to the role.
✨Emphasize Client Relationship Management
Since the role involves managing client relationships, share examples of how you've successfully built and maintained relationships with clients in the past. Discuss your approach to understanding their needs and how you’ve helped them achieve their goals.
✨Prepare for Technical Questions
Expect technical questions related to HVAC solutions, software integration, and data analysis. Brush up on relevant technical knowledge and be ready to explain how you can leverage technology to enhance energy performance for clients.
✨Demonstrate Team Collaboration Skills
This position requires close collaboration with various teams. Be ready to discuss your experience working with engineering, product, and technical support teams. Highlight any successful projects where teamwork was essential to achieving client satisfaction.
