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- Tasks: Build relationships with top clients and drive sales growth.
- Company: Join a fast-growing company known for innovative client solutions.
- Benefits: Enjoy a collaborative workplace with opportunities for professional development.
- Why this job: Be part of a dynamic team making a real impact in the industry.
- Qualifications: Experience in sales and customer service, plus strong communication skills required.
- Other info: Based in Plymouth, this role offers a chance to work with senior decision-makers.
Join a dynamic and fast-growing company at the forefront of their industry. Dedicated to providing innovative solutions to their clients while fostering a collaborative and people-focused workplace. As part of a growth strategy, we are seeking an experienced and results-driven Key Client Manager to be based in Plymouth.
Role Summary: As a Key Client Manager you will build strong relationships with our top-spending clients, ensuring their needs are always met. Additionally, you will apply your sales skills to generate new business, leading strategic sales campaigns and making the most of every business development opportunity.
Account management:
- Look after a portfolio of high-spending customers ensuring their training and consultancy needs are met
- Building and maintain relationships with decision-makers
- Identify opportunities for service improvements and proactively seek feedback
Sales:
- Maximise opportunities for sales arising from your key accounts
- Identify opportunities for growth within your portfolio
- Participate and/or lead sales drives identified by the Marketing and Leadership teams
- Achieve sales targets
- Up- and cross-sell across our full range of services
- Communicate effectively and efficiently with your colleagues in the technical and customer service teams
Administration:
- Process training and consultancy bookings on our internal booking system
- Generate complex service proposals, consulting with internal experts as and when required
- Run training reports for clients
- Produce training matrices for clients
- Monitor and follow GDPR requirements regarding record-keeping and confidentiality
- Assist with tender completion
We are looking for someone who has:
- Proven experience in a sales and customer service role
- The confidence to work professionally with senior decision-makers, establishing a level of trust from the start
- The ability to self-manage a demanding workload whilst remaining focused on the task in hand
- The ability to act as an effective team player with drive, energy and passion to motivate self and fellow team members
- Proven experience in an administration role, and is competent in MS Word, Excel and Outlook
- Excellent communication skills - both written and verbal - and attention to detail
- General ability to understand the bigger impact on the business and identify opportunities for growth, innovation and improvement
If your skills meet this role on offer, and are currently looking for a new challenge, then please submit an up to date CV by using the ‘apply’ button below.
Key Client Manager employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Client Manager
✨Tip Number 1
Network with professionals in the industry, especially those who are already working as Key Client Managers or in similar roles. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 2
Research our current clients and understand their needs and challenges. This will help you demonstrate your knowledge during interviews and show how you can add value to our existing relationships.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed key accounts in the past. Highlight your sales achievements and how you've built strong relationships with decision-makers to showcase your fit for the role.
✨Tip Number 4
Familiarise yourself with our services and think about how you could up-sell or cross-sell them to clients. Being able to articulate this during your interview will demonstrate your proactive approach and understanding of our business model.
We think you need these skills to ace Key Client Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Emphasise your ability to build relationships with clients and any previous successes in achieving sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client management and your understanding of the company's goals. Mention specific examples of how you've successfully managed key accounts and driven sales growth.
Highlight Relevant Skills: In your application, clearly outline your skills in administration and communication. Mention your proficiency in MS Word, Excel, and Outlook, as well as your attention to detail and ability to manage a demanding workload.
Showcase Your Team Player Attitude: Demonstrate your ability to work collaboratively by providing examples of how you've contributed to team success in previous roles. Highlight your energy and passion for motivating yourself and others.
How to prepare for a job interview at CV-Library
✨Research the Company
Before your interview, take some time to understand the company's mission, values, and recent achievements. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the organisation.
✨Prepare for Behavioural Questions
Expect questions that assess your past experiences, especially in sales and client management. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you've successfully managed client relationships and driven sales in previous roles.
✨Showcase Your Communication Skills
As a Key Client Manager, strong communication is crucial. During the interview, practice clear and concise responses. Be prepared to discuss how you would communicate effectively with both clients and internal teams, highlighting any relevant experiences.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss specific examples where you've identified opportunities for service improvements or resolved client issues. This will illustrate your proactive approach and ability to think critically, which are essential traits for this role.
