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- Tasks: Lead a team managing disrepair claims and major works in property services.
- Company: Join Golding Homes, a community-focused organisation building quality homes.
- Benefits: Enjoy flexible working, 28 days leave, and a range of corporate perks.
- Why this job: Make a real impact in housing while working in a supportive, innovative environment.
- Qualifications: Experience in team management and property services; HNC/HND qualification preferred.
- Other info: This is a maternity cover role for 6 to 15 months with a competitive salary.
£53,900 Maidstone Fixed Term Contract Full Time
We are Golding Homes. Thank you for looking! It’s a great time to join Golding as we’re an efficient, local, visible and listening organisation, providing sustainable homes and communities. We’ve an established track record for building quality homes and investing in our local communities.
We’re excited to recruit for this role at Golding and appoint a Property Services Case Manager to cover a period of maternity leave (a minimum of 6 months and a maximum of 15 months).
What you’ll be doing:
- You’ll support the Property Services Manager and be the operational lead to manage and oversee all Section 11 Disrepair claims, major works and insurance related case work.
- You’ll be responsible for directly line managing a team of maintenance inspectors and a Property Coordinator providing technical solutions and support on complex repairs for customers and internal departments.
- You’ll ensure the Property Services team deliver an effective, responsive, value for money service that is compliant with best practice, regulatory and statutory requirements and effective budget management.
More about you. What can you bring?
- We’re looking for someone with demonstrable experience of effectively managing and leading a team.
- You’ll have experience in the management of major repairs, Section 11 Disrepair claims and Insurance works, including health & safety legislation preferably within social housing.
- Previous experience writing high quality documentation and reports.
- An understanding of housing and property customer service, as well as commercial awareness and experience of robust contract management.
- You’ll possess a HNC/HND building related qualification, or are looking to achieve the same or similar technical qualification when in post.
- We’re looking for an individual with excellent communication skills who works proactively and can effectively manage their own workload and time.
- Previous experience working directly with customers and external stakeholders required.
- Driving licence and use of own car required.
When and where you’ll be doing it:
You will enjoy a 37-hour working week and earn an annual salary of £53,900 per annum dependent upon your knowledge, skills and experience. Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.
What will you get in return?
Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.
- 28 days annual leave per year (plus bank holidays)
- Company Pension contribution and life assurance
- Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
- An annual Wellbeing Fund
Closing Date: Midnight Wednesday 7th May Interview Date: Thursday 15th May
We appreciate that people process information in different ways. Please get in touch if you would like some support with your application. We will be sifting applications throughout and reserve the right to close applications early.
Property Services Case Manager (Maternity Cover) employer: Golding Homes
Contact Detail:
Golding Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Services Case Manager (Maternity Cover)
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Property Services Case Manager. Understanding the nuances of Section 11 Disrepair claims and major repairs will help you speak confidently about your relevant experience during the interview.
✨Tip Number 2
Network with professionals in the housing and property management sector. Engaging with current or former employees of Golding Homes can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples that demonstrate your ability to lead effectively and manage complex projects.
✨Tip Number 4
Brush up on your knowledge of health and safety legislation as it pertains to social housing. Being able to articulate your understanding of these regulations will show your commitment to compliance and best practices in property management.
We think you need these skills to ace Property Services Case Manager (Maternity Cover)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Property Services Case Manager position. Tailor your application to highlight relevant experience in managing teams, handling disrepair claims, and working within social housing.
Highlight Relevant Experience: In your CV and cover letter, emphasise your demonstrable experience in managing major repairs and insurance works. Include specific examples of high-quality documentation and reports you have written, showcasing your attention to detail and communication skills.
Showcase Your Qualifications: Mention your HNC/HND building-related qualification or your plans to achieve a similar qualification. This will demonstrate your commitment to professional development and your technical knowledge relevant to the role.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Golding Homes
✨Showcase Your Leadership Skills
As a Property Services Case Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams effectively, highlighting specific examples where you successfully motivated and guided your team through challenges.
✨Demonstrate Technical Knowledge
Familiarise yourself with Section 11 Disrepair claims and major repairs management. Be ready to explain your understanding of health and safety legislation and how it applies to social housing, as this will be crucial for the role.
✨Prepare Quality Documentation Samples
Since writing high-quality documentation and reports is essential, consider bringing samples of your previous work. This will not only demonstrate your writing skills but also your attention to detail and professionalism.
✨Communicate Effectively
Excellent communication skills are vital for this role. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you've successfully interacted with customers and external stakeholders in the past.
