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For Companies At a Glance
- Tasks: Welcome residents and visitors, manage queries, and ensure a secure environment.
- Company: Join a luxury student living provider in South Kensington, known for premium accommodation.
- Benefits: Enjoy a competitive salary, flexible shifts, and a supportive team environment.
- Why this job: Perfect for those passionate about hospitality and providing exceptional service in a vibrant setting.
- Qualifications: Fluent in English and Mandarin, with previous concierge or front-of-house experience preferred.
- Other info: Shift rota includes 4 days on, 4 days off, with day shifts only.
The predicted salary is between 24000 - 36000 £ per year.
High-End Student Living
Location: South Kensington, London
Salary: £30,000 per annum
Schedule: Shift rota (day shifts only 4 on, 4 off inc weekends)
About the Role
Our client, a luxury student living provider in the heart of South Kensington, is seeking an experienced and professional Concierge to deliver an exceptional standard of front-of-house service. With rooms priced at £1,400 per week, this is a premium environment where discretion, attentiveness, and a high level of customer service are key.
You will be the first point of contact for students and visitors alike, providing a welcoming, safe, and helpful presence in the building. This is a varied and rewarding position in a supportive team, ideal for someone with a hospitality or high-end residential background.
Key Responsibilities
- Deliver a warm, courteous welcome to residents and visitors, ensuring an exceptional front-of-house experience at all times
- Fluent in English & Mandarin, verbally and written communication
- Provide information, assistance, and support to residents, including handling queries, booking services, and managing requests
- Maintain a secure environment by monitoring access to the building and reporting any concerns
- Ensure the reception and communal areas are always presented to the highest standards
- Manage incoming and outgoing post and deliveries
- Liaise with contractors and suppliers when required
- Support with day-to-day administration and reporting duties
- Report any maintenance or facilities issues promptly
- Work in accordance with health and safety and fire safety procedures
Ideal Candidate
- Previous concierge or front-of-house experience in a luxury residential, hospitality or student living environment
- Professional, polished, and service-driven demeanour
- Excellent communication and interpersonal skills
- Strong attention to detail and organisational ability
- Calm and composed under pressure, with the ability to handle issues discreetly
- Basic IT literacy and administrative competence
- Flexible and reliable with a strong work ethic
How to Apply:
If you are ready to take on a role that combines property management with lettings negotiation, please contact Sally Asling at ProFind Property Recruitment. By applying, you consent to ProFind Property Recruitment processing and storing your data for the purposes of your job search. If you have not received a response within 48 working hours, please assume your application was unsuccessful on this occasion, but feel free to apply for future opportunities.
Executive Concierge - Mandarin Speaking employer: ProFind
Contact Detail:
ProFind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Concierge - Mandarin Speaking
✨Tip Number 1
Familiarise yourself with the luxury student living sector. Understanding the specific needs and expectations of high-end clientele will help you stand out during interviews. Research common challenges faced in this environment and think about how you can address them.
✨Tip Number 2
Practice your Mandarin and English communication skills. Since fluency in both languages is essential, consider engaging in conversations or role-playing scenarios that mimic real-life interactions you might have as a concierge.
✨Tip Number 3
Showcase your customer service experience. Prepare examples from your past roles where you provided exceptional service, especially in high-pressure situations. This will demonstrate your ability to maintain a calm and professional demeanour.
✨Tip Number 4
Network within the hospitality industry. Attend events or join online forums related to luxury services. Building connections can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Executive Concierge - Mandarin Speaking
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and ideal candidate traits. Tailor your application to highlight your relevant experience in hospitality or concierge services.
Highlight Language Skills: Since fluency in Mandarin and English is essential, make sure to emphasise your language skills prominently in your CV and cover letter. Provide examples of how you've used these skills in previous roles.
Showcase Customer Service Experience: Detail your previous experience in customer service, particularly in high-end environments. Use specific examples to demonstrate your ability to provide exceptional service and handle queries effectively.
Craft a Professional Cover Letter: Write a tailored cover letter that reflects your understanding of the role and the company. Mention your passion for delivering high-quality service and how your background aligns with the expectations of the position.
How to prepare for a job interview at ProFind
✨Showcase Your Language Skills
Since the role requires fluency in both English and Mandarin, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in Mandarin, so practice speaking clearly and confidently.
✨Highlight Your Customer Service Experience
Emphasise any previous experience you have in high-end hospitality or concierge roles. Share specific examples of how you've provided exceptional service, handled difficult situations, or gone above and beyond for customers to illustrate your suitability for this luxury environment.
✨Demonstrate Attention to Detail
In a role where presentation and security are paramount, it's crucial to show that you have a keen eye for detail. Prepare to discuss how you ensure high standards in your work, whether it’s maintaining a tidy reception area or managing requests efficiently.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to remain calm under pressure. Think of examples from your past experiences where you successfully managed challenging situations, and be ready to explain your thought process.
