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- Tasks: Support landlords and tenants by handling queries and managing rental payments.
- Company: Join Connells Group, a leading property services provider in the UK.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values customer service and inclusivity.
- Qualifications: Strong communication skills and a flexible approach are essential; experience in accounts is a plus.
- Other info: We encourage diverse applicants; don't hesitate to apply even if you don't meet every requirement.
The predicted salary is between 24000 - 36000 £ per year.
Connells Group have a great opportunity for a customer service professional to join their busy client accounts team in Moreton, Merseyside. You will be providing support services to all Lettings Branches, Landlords and Tenants. Your aim is to provide a service which surpasses all customer expectations.
You will be responsible for:
- Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner.
- Maximise the collection of rental payment through communicating with the debtor via telephone, e-mail and SMS, negotiate payment arrangements, monitor aged debt and ensuring accurate records are maintained.
- Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised.
- Process renewals, terminations of tenancies and return of deposits.
- Ensure all funds received are identified and allocated correctly.
- Process rents received and remit to landlord daily by Faster Payments & Cheque.
- Produce statements to landlords detailing transactions on account.
- Process requests from landlord/tenant/branch/LSC.
- Ad hoc duties as required by line manager.
Your experience and skills will include:
- Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail.
- Excellent PC and related technology skills.
- Excellent writing skills.
- Good analytical ability.
- Ability to stay calm under pressure and work to tight deadlines.
- Flexible approach to working.
- Basic accounts/bookkeeping background an advantage but not necessary.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
Client Arrears Administrator employer: Connells Group HQ
Contact Detail:
Connells Group HQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Arrears Administrator
✨Tip Number 1
Familiarise yourself with the common queries and challenges faced by landlords and tenants. Understanding their concerns will help you communicate more effectively during the interview and demonstrate your customer service skills.
✨Tip Number 2
Brush up on your knowledge of property management systems and basic accounting principles. Being able to discuss how you would handle financial transactions or record-keeping can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed challenging customer interactions in the past. This will showcase your ability to stay calm under pressure and highlight your excellent communication skills.
✨Tip Number 4
Research Connells Group and their values, especially their commitment to diversity and inclusion. Showing that you align with their ethos can make a positive impression during your discussions.
We think you need these skills to ace Client Arrears Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any skills that align with the responsibilities of a Client Arrears Administrator. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to handle challenging queries. Mention specific examples of how you've provided excellent customer service in previous roles.
Highlight Relevant Skills: Emphasise your analytical abilities and proficiency with technology, as these are crucial for the role. If you have any bookkeeping experience, be sure to mention it, even if it's basic.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism.
How to prepare for a job interview at Connells Group HQ
✨Showcase Your Communication Skills
As a Client Arrears Administrator, you'll be handling queries from landlords and tenants. Make sure to demonstrate your excellent communication skills during the interview by providing clear and concise answers, and showing that you can handle challenging situations with confidence.
✨Highlight Your Customer Service Experience
This role requires a strong customer service background. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will show that you understand the importance of exceeding customer expectations.
✨Demonstrate Your Problem-Solving Abilities
You may face various challenges in this position, so it's essential to showcase your analytical skills. Prepare to discuss how you've successfully resolved issues in the past, particularly those related to financial matters or customer disputes.
✨Familiarise Yourself with Basic Accounting Principles
While a bookkeeping background isn't necessary, having a basic understanding of accounting principles can be beneficial. Brush up on key concepts and be ready to discuss how you would apply them in managing client accounts effectively.
