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- Tasks: Join our Out of Hours Team to schedule appointments and ensure customer satisfaction.
- Company: Morgan Sindall Property Services improves living conditions for communities through integrated asset management.
- Benefits: Enjoy flexible working, 26 days holiday, healthcare cash plan, and profit share bonuses.
- Why this job: Be part of a supportive culture that values innovation and puts customers first.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Work from home and enjoy extensive wellbeing support and learning opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Permanent – Part Time (3 days out of 7) to include 1 shift working a Saturday or Sunday from 12am to 8am from home and the other 2 shifts will be from 4pm to 12am from office based in Chingford (London) We are looking to recruit a Customer Service Advisor to join our Out of Hours Team at our Osprey House Hub in Chingford, London. About the Role Joining our team, you’ll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence. About You Candidates will have previous experience workingin a customer service out of hours role, along with good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you’ll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills. Benefits * Profit Share Discretionary Annual Bonus Scheme * 26 Days Holiday & Bank Hols * Enhanced Pension Plan * Healthcare Cash Plan (24hr GP, dental) * Life Assurance & Accident Cover * Share Save * Enhanced Maternity & Paternity Pay * Work Perks Discounts & Vouchers * Buy & Sell Holiday * Flexible Working & Flexible Bank Holidays * Cycle to Work * Volunteering (2 days paid) * Learning & Development Opportunities * Extensive Wellbeing Support, including EAP * Loyalty & Values Awards * Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel Please refer to full job description upon completing your application
Customer Service Advisor – Out of Hours employer: Morgan Sindall Property Services
Contact Detail:
Morgan Sindall Property Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Out of Hours
✨Tip Number 1
Familiarize yourself with the MSi system mentioned in the job description. Understanding how to navigate and utilize this software will give you a significant advantage during the interview process.
✨Tip Number 2
Highlight your experience in customer service, especially in out-of-hours roles. Be prepared to share specific examples of how you've handled demanding customers or complex situations in the past.
✨Tip Number 3
Research Morgan Sindall Property Services and their approach to customer service and community impact. Showing that you align with their values and understand their mission can set you apart from other candidates.
✨Tip Number 4
Prepare for questions related to problem-solving and organizational skills. Think of scenarios where you've successfully managed multiple tasks or resolved issues efficiently, as these are key skills for this role.
We think you need these skills to ace Customer Service Advisor – Out of Hours
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the responsibilities, required skills, and the working hours to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer service, especially in out of hours roles. Mention any specific instances where you successfully handled complex repairs or demanding customers.
Showcase Your Skills: Clearly demonstrate your proficiency in Microsoft Office and your strong organizational and communication skills. Provide examples of how you've used these skills in past roles to solve problems or improve customer satisfaction.
Personalize Your Application: Address your application to the hiring team at Morgan Sindall Property Services. Use a friendly yet professional tone, and express your enthusiasm for the role and the company’s mission to improve living conditions in communities.
How to prepare for a job interview at Morgan Sindall Property Services
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially in out of hours roles. Share specific examples of how you've handled demanding customers or complex situations to instill confidence.
✨Familiarize Yourself with the MSi System
Since you'll be using the MSi system for scheduling, it’s beneficial to familiarize yourself with similar systems or software. If you have experience with scheduling tools, be ready to discuss how you used them effectively.
✨Demonstrate Strong Communication Skills
Prepare to showcase your verbal and written communication skills. Practice explaining complex repairs or service failures clearly and concisely, as this will be crucial in your role.
✨Understand the Company’s Values
Research Morgan Sindall Property Services and understand their mission and values. Be prepared to discuss how your personal values align with theirs, particularly regarding customer focus and community impact.
