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For Companies At a Glance
- Tasks: Engage with customers to drive adoption and satisfaction of Modern Workplace solutions.
- Company: Join a forward-thinking company focused on maximising customer value and satisfaction.
- Benefits: Enjoy hybrid working, a 9-day fortnight, generous holiday, and health perks.
- Why this job: Be a trusted advisor, influence customer success, and work in a dynamic team culture.
- Qualifications: No specific qualifications required; passion for technology and customer engagement is key.
- Other info: Collaborate with top vendors like Microsoft and enjoy continuous learning opportunities.
The Technical Account Manager for Modern Workplace is responsible for ensuring that customers derive maximum value from solutions. This role will focus on customer satisfaction and expansion by proactively engaging with customers, driving adoption, and identifying upsell/cross-sell opportunities. Additionally, you will support pre-sales efforts, helping Sales teams articulate the business value of Modern Workplace solutions to prospects and customers.
Key Responsibilities
- Adoption
- Build strong relationships with customers to understand their business needs, goals, and challenges.
- Drive adoption of Modern Workplace solutions, ensuring customers achieve their desired outcomes.
- Regularly review customer usage data to identify underutilized features and proactively recommend optimizations.
- Develop and execute customer success plans to ensure long-term customer satisfaction and retention.
- Act as a trusted advisor to customers, providing insights on industry trends and best practices.
- Identify and mitigate risks of customer churn through proactive engagement and support.
- Collaborate with Account Managers and Sales teams to identify upsell and cross-sell opportunities.
- Support renewal conversations, ensuring that customers see continuous value from their investments.
- Partner with Sales to provide consultative support during the pre-sales process.
- Conduct product demonstrations and proof-of-concept (PoC) sessions to showcase the value of Modern Workplace solutions.
- Translate customer requirements into solution designs.
- Act as the bridge between Sales and technical teams, ensuring a seamless transition from pre-sales to onboarding.
- Develop onboarding programs to ensure a smooth and effective customer transition to MW solutions.
- Provide training sessions and workshops to customers on best practices and new features.
- Collaborate with Product Manager and vendor teams (e.g., Microsoft, Ingram) to stay updated on product enhancements.
- Ensure customers are aware of new features, updates, and upcoming changes to their solutions.
Benefits Include:
- Hybrid working with a great deal of flexibility
- A 9-day fortnight – every other Friday off
- Company Pension - 4% Employee contribution
- 22 days holiday balance + UK Bank Holidays - with increased annual leave based on length of service
- Life Assurance – 4x Annual Salary
- Optional Health Insurance – Bupa
- Optional Health Cash Plan – Health Shield
- Bike to Work Scheme
Presales Technical Account Manager employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Technical Account Manager
✨Tip Number 1
Familiarise yourself with Modern Workplace solutions and their benefits. Understanding the technical aspects and how they solve customer challenges will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former Technical Account Managers in the industry. They can provide insights into the role and share experiences that could be beneficial for your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer satisfaction and retention in previous roles. Highlighting your experience in building relationships and identifying upsell opportunities will set you apart.
✨Tip Number 4
Stay updated on industry trends and best practices related to Modern Workplace solutions. Being knowledgeable about the latest developments will demonstrate your commitment and passion for the role.
We think you need these skills to ace Presales Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer engagement, technical account management, and pre-sales support. Use specific examples that demonstrate your ability to drive adoption and customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers achieve their goals with Modern Workplace solutions. Mention how your skills align with the responsibilities outlined in the job description, particularly in building relationships and identifying upsell opportunities.
Showcase Technical Knowledge: Demonstrate your understanding of Modern Workplace solutions and related technologies. Include any relevant certifications or training that would make you a strong candidate for the role.
Prepare for Interviews: Anticipate questions related to customer retention strategies, handling churn risks, and your approach to collaborating with sales teams. Be ready to discuss specific scenarios where you've successfully driven customer adoption or resolved challenges.
How to prepare for a job interview at CV-Library
✨Understand the Role
Make sure you have a solid grasp of what a Technical Account Manager does, especially in the context of Modern Workplace solutions. Familiarise yourself with customer satisfaction strategies and how to drive adoption of these solutions.
✨Showcase Your Relationship-Building Skills
Be prepared to discuss your experience in building strong relationships with customers. Highlight specific examples where you've successfully identified customer needs and driven engagement to enhance their experience.
✨Demonstrate Pre-Sales Knowledge
Since this role involves supporting pre-sales efforts, be ready to talk about your experience with product demonstrations and translating customer requirements into solution designs. This will show your ability to bridge the gap between technical and sales teams.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you've mitigated customer churn or identified upsell opportunities, and be ready to explain your thought process and actions taken.
