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For Companies At a Glance
- Tasks: Join our team to provide top-notch customer service and manage service requests daily.
- Company: We're a dynamic company based in Uxbridge, focused on delivering exceptional service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant team where your skills make a real impact on customer satisfaction.
- Qualifications: Looking for proactive individuals with strong admin skills and Excel knowledge.
- Other info: Ideal for high school and college students seeking hands-on experience in a busy service team.
Are you a pro-active self-motivated individual with great admin skills, top customer service and knowledge of Excel? Our client based in Uxbridge are seeking a Service Desk Administrator to join their busy Service Team to:
- Provide high level customer service
- Answer inbound calls received on the service line giving customers a great customer service
- Action voicemails left on the answer machine
- Respond to emails received in the Service Inbox from external and internal customers
- Create quotes for breakdowns and services
- Close service reports
- Manage account queries sent to Service
- Create and manage Return to Fits when parts are needed to fix machines and a return to site is required
- Process worksheets that have been submitted manually
- Manage stock adjustments
- Log calls for engineer attendance
- Create contracts for service agreements
- Create and manage orders for cleaning products and spare parts
- Support colleagues and engage pro-actively with all areas of the business
- Be always customer orientated and represent the company in the best way
Service Administrator employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with the specific software and tools used in service administration, especially Excel. Brush up on your skills by taking online courses or tutorials that focus on data management and reporting, as these will be crucial for the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. This will help you become more comfortable handling various customer interactions, especially when it comes to managing queries and complaints.
✨Tip Number 3
Research the company and its services thoroughly. Understanding their products and customer base will allow you to tailor your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you stand out during the application process.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative skills and customer service experience. Include specific examples of how you've used Excel in previous roles, as this is a key requirement for the Service Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and motivation. Mention your ability to handle inbound calls and emails effectively, and how you can contribute to providing high-level customer service.
Highlight Relevant Experience: In your application, emphasise any previous experience in service desk roles or similar positions. Detail your familiarity with managing accounts, creating quotes, and processing orders, as these are crucial tasks for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Service Administrator.
How to prepare for a job interview at CV-Library
✨Showcase Your Admin Skills
Be prepared to discuss your previous experience with administrative tasks. Highlight specific examples where you successfully managed multiple responsibilities, as this role requires strong organisational skills.
✨Demonstrate Customer Service Excellence
Since the role is customer-facing, think of scenarios where you provided exceptional service. Be ready to share how you handled difficult situations or resolved customer complaints effectively.
✨Excel Proficiency is Key
Brush up on your Excel skills before the interview. You might be asked about your experience with spreadsheets, so be ready to discuss functions you are familiar with and how you've used them in past roles.
✨Engage with the Team Spirit
This position involves supporting colleagues and engaging with various departments. Prepare to talk about how you work collaboratively and contribute to a positive team environment.
