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For Companies At a Glance
- Tasks: Coordinate patient appointments and manage waiting lists in a dynamic healthcare environment.
- Company: Join ACES, a leading independent provider of NHS ophthalmic care since 2005.
- Benefits: Enjoy a competitive salary, supportive culture, and opportunities for professional growth.
- Why this job: Be part of a caring team making a real impact in local communities and patient lives.
- Qualifications: No specific qualifications required; just a passion for helping others and strong communication skills.
- Other info: This role offers a chance to develop your administrative skills in a thriving healthcare setting.
The predicted salary is between 21316 - 29776 £ per year.
Job Description
Waiting List Coordinator
Hours – 40 hours per week
Salary – £25,396 per annum
ACES is a pioneering independent provider of NHS ophthalmic care in the community and patient care is at the heart of everything we do.
We have been providing NHS eye care since 2005 and will be expanding in 2024 and beyond. We provide a range of services including cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics and general ophthalmology.
The ACES team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
This culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Role Purpose
The post holder will contribute to the administrative function, actively assisting the multi-professional team in the provision of a quality service. They will assist in the ongoing administration of the department, booking of appointments/surgery, coordination of the care pathway and management of waiting lists.
Main Duties and Responsibilities
- Work with the Administration Manager to schedule all incoming referrals
- Liaise with MDT team, local services, patients etc. making and receiving phone calls to schedule patients’ appointments
- Undertake all the administration required for patient appointments/surgery; booking on the system
- Support the management of waiting lists; involves adding patients to the waiting list, scheduling appointments and liaising with the relevant clinical staff
- Use and maintain records for all patients
- Liaise with professional and clinical staff within the service to discuss queries and action as required
- Respond to enquiries by telephone or visitors to the service. Offer information when requested and, where possible and appropriate, take action to respond to queries directly
- Undertake general office and clerical tasks, e.g. taking calls, processing referrals, scanning and photocopying
- Undertake other duties as necessary to support the smooth running of the service and as requested by your manager
- To be the first point of contact for all telephone calls and enquiries
Please apply now by uploading your CV.
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
ACES is an equal opportunities employer.
Contact Detail:
ACES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiting List Coordinator
✨Tip Number 1
Familiarise yourself with the NHS ophthalmic care sector. Understanding the specific services ACES provides, such as cataract surgery and glaucoma treatment, will help you speak confidently about the role and demonstrate your genuine interest in the field.
✨Tip Number 2
Highlight your organisational skills during any discussions. As a Waiting List Coordinator, you'll need to manage appointments and waiting lists effectively, so be ready to share examples of how you've successfully handled similar tasks in the past.
✨Tip Number 3
Prepare to discuss your communication skills. Since the role involves liaising with various stakeholders, including patients and clinical staff, showcasing your ability to communicate clearly and empathetically will set you apart from other candidates.
✨Tip Number 4
Research ACES's culture and values. Understanding their commitment to care, trust, and integrity will allow you to align your responses with their ethos, making it clear that you're a good fit for their team.
We think you need these skills to ace Waiting List Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and patient care. Emphasise any roles where you've managed appointments or worked with waiting lists, as this is crucial for the Waiting List Coordinator position.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of ACES's mission and values. Mention your commitment to quality patient care and how your skills align with the role's responsibilities, such as liaising with multi-professional teams.
Highlight Communication Skills: Since the role involves liaising with patients and clinical staff, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've effectively handled enquiries or scheduled appointments in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the administrative tasks involved in this role.
How to prepare for a job interview at ACES
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Waiting List Coordinator. Be prepared to discuss how your skills and experiences align with the tasks mentioned, such as scheduling appointments and managing waiting lists.
✨Showcase Your Communication Skills
As this role involves liaising with various stakeholders, it's crucial to demonstrate your communication abilities. Prepare examples of how you've effectively communicated in previous roles, especially in situations involving patient care or teamwork.
✨Familiarise Yourself with the Organisation
Research ACES and its services. Understanding their commitment to patient care and community involvement will help you articulate why you want to work there and how you can contribute to their mission.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the organisation. You might ask about the team dynamics or how success is measured in the position.
