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- Tasks: Lead creative campaigns for our rewards app, engaging users through email, SMS, and more.
- Company: Join a fast-growing marketing team focused on innovative customer loyalty solutions.
- Benefits: Enjoy flexible working options and the chance to make a real impact.
- Why this job: Be part of a dynamic team that values creativity and data-driven marketing.
- Qualifications: Experience in B2C marketing and strong writing skills are essential.
- Other info: This is a 3-month contract role based in Reading or home-based.
Contract - 3 months initial
Reading/Home
We're growing fast and our Marketing team is looking for a creative, driven marketer to help shape standout loyalty communications. As Customer Communications Executive you'll lead the creative development of campaigns for our rewards app - attracting new users and keeping current members engaged across channels like email, SMS, direct mail, and app. You'll work closely with cross-functional teams to deliver campaigns that boost app downloads, drive offer redemptions, and enhance customer experience.
Responsibilities of the Customer Communications Executive include:
- Develop and deliver creative comms across multiple channels
- Write clear briefs and manage asset creation
- Use insights to drive engagement and optimise campaigns
- Collaborate with internal stakeholders to align with brand and legal standards
The successful Customer Communications Executive will have:
- Experience in B2C marketing or customer comms
- Strong writing, briefing, and campaign delivery skills
- Great stakeholder management and a creative mindset
- Passion for data-driven marketing and customer engagement
To apply for the Customer Communications Executive please send your CV to (url removed).
Customer Communications Executive - B2C/Loyalty/Rewards employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Communications Executive - B2C/Loyalty/Rewards
✨Tip Number 1
Familiarise yourself with the latest trends in B2C marketing and loyalty programmes. Understanding what makes a successful campaign will help you stand out during discussions with our team.
✨Tip Number 2
Showcase your creativity by preparing a mock campaign idea that aligns with our rewards app. This will demonstrate your proactive approach and ability to think outside the box.
✨Tip Number 3
Brush up on your data analysis skills. Being able to interpret customer insights and use them to optimise campaigns is crucial for this role, so be ready to discuss how you've done this in the past.
✨Tip Number 4
Network with professionals in the marketing field, especially those who have experience in customer communications. They can provide valuable insights and may even refer you to opportunities within our company.
We think you need these skills to ace Customer Communications Executive - B2C/Loyalty/Rewards
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer Communications Executive position. Tailor your application to highlight relevant experiences in B2C marketing and customer communications.
Craft a Compelling CV: Ensure your CV showcases your experience in writing, briefing, and campaign delivery. Use specific examples that demonstrate your creative mindset and stakeholder management skills, particularly in loyalty communications.
Write a Tailored Cover Letter: Compose a cover letter that reflects your passion for data-driven marketing and customer engagement. Mention how your background aligns with the company's goals and how you can contribute to enhancing customer experience through effective communication.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a role focused on clear communication.
How to prepare for a job interview at CV-Library
✨Showcase Your Creativity
As a Customer Communications Executive, creativity is key. Prepare examples of past campaigns you've worked on, highlighting your innovative ideas and how they engaged customers. Be ready to discuss your thought process and the results achieved.
✨Demonstrate Strong Writing Skills
Since writing clear briefs and communications is crucial for this role, practice articulating your thoughts clearly and concisely. Bring samples of your written work to the interview to showcase your ability to craft compelling messages.
✨Understand Data-Driven Marketing
Familiarise yourself with data analytics and how it influences marketing strategies. Be prepared to discuss how you’ve used insights to optimise campaigns in the past, as this will demonstrate your passion for data-driven marketing.
✨Prepare for Stakeholder Management Questions
This role requires collaboration with various teams. Think of examples where you've successfully managed stakeholder relationships or navigated challenges in a team setting. Highlight your communication skills and ability to align with brand standards.
