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- Tasks: Lead a team to create unforgettable visitor experiences at a stunning heritage site.
- Company: Join a prestigious heritage location known for its rich history and vibrant culture.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team that values creativity and exceptional service in a beautiful setting.
- Qualifications: Must have three years of operational management experience, preferably in a heritage or museum context.
- Other info: Opportunity to enhance visitor engagement and develop innovative programmes.
The predicted salary is between 28800 - 43200 £ per year.
A leading heritage location is looking for a dedicated Visitor Experience Manager to be based in Waddesdon, Aylesbury. In this exciting and dynamic role, you will lead and inspire the visitor experience team to deliver exceptional service and create memorable experiences.
Some of your key responsibilities include:
- Operational Management: Oversee visitor experience and ensure high-quality service. Support Assistant Visitor Manager (AVEM) with presentation standards and operational compliance. Develop staffing plans aligned with budget and needs. Resolve visitor feedback and complaints efficiently. Implement best practices and industry benchmarks.
- Tours & Walks Operation: Manage daily delivery of tours and walks, ensuring quality. Coordinate resources and spaces across teams. Lead and support guides and volunteers. Develop accessible and revenue-generating engagement programmes. Tailor tours to visitor and group preferences.
- People Management: Line manage AVEM and support their development. Lead, motivate, and coach staff and volunteers. Recruit and train teams to engage with the house and its history. Conduct visitor care training and provide ongoing development. Enhance the volunteering programme.
Our ideal candidate has at least three years of operational management experience, ideally within a heritage or museum setting. You know how to motivate and lead teams to deliver exceptional service, and you excel in engaging with visitors to create inspiring experiences. Your excellent communication skills allow you to manage both staff and volunteers effectively, ensuring the highest standards of visitor care. Additionally, you’re proactive, with a keen eye for improving operations and enhancing accessibility, all while ensuring a seamless, high-quality service.
Visitor Experience Manager employer: Artisan People Group
Contact Detail:
Artisan People Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Manager
✨Tip Number 1
Familiarise yourself with the heritage location's history and visitor experience offerings. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role and the organisation.
✨Tip Number 2
Network with current or former employees of the organisation. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your operational management skills, particularly in a visitor-facing environment. Highlight how you've successfully resolved visitor feedback or improved service delivery.
✨Tip Number 4
Stay updated on industry trends related to visitor experience management. Being knowledgeable about best practices and innovations in the field will position you as a forward-thinking candidate who can bring fresh ideas to the team.
We think you need these skills to ace Visitor Experience Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Visitor Experience Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect your operational management experience, particularly in heritage or museum settings. Emphasise your leadership skills, visitor engagement strategies, and any relevant achievements that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for visitor experiences and your ability to lead teams. Use specific examples from your past roles to demonstrate how you have successfully managed operations and enhanced visitor satisfaction.
Proofread and Edit: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Artisan People Group
✨Showcase Your Leadership Skills
As a Visitor Experience Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, motivating staff, and how you've successfully resolved conflicts or challenges in the past.
✨Demonstrate Your Passion for Heritage
Make sure to express your enthusiasm for heritage and museum settings. Share any relevant experiences that highlight your commitment to preserving history and enhancing visitor engagement.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific examples where you've improved visitor experiences or handled complaints effectively, and be ready to discuss these scenarios in detail.
✨Know the Venue Inside Out
Research the heritage location thoroughly. Familiarise yourself with its history, current exhibitions, and visitor feedback. This knowledge will not only impress the interviewers but also demonstrate your genuine interest in the role.
