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- Tasks: Lead a team to create unforgettable visitor experiences at a stunning heritage site.
- Company: Join a renowned heritage location known for its rich history and vibrant culture.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team environment.
- Why this job: Be part of a mission to inspire visitors while enhancing your leadership skills in a dynamic setting.
- Qualifications: Must have three years of operational management experience, preferably in a heritage or museum context.
- Other info: Opportunity to engage with passionate volunteers and develop innovative visitor programmes.
The predicted salary is between 28800 - 43200 £ per year.
A leading heritage location is looking for a dedicated Visitor Experience Manager to be based in Waddesdon, Aylesbury. In this exciting and dynamic role, you will lead and inspire the visitor experience team to deliver exceptional service and create memorable experiences.
Some of your key responsibilities include:
- Operational Management: Oversee visitor experience and ensure high-quality service. Support Assistant Visitor Manager (AVEM) with presentation standards and operational compliance. Develop staffing plans aligned with budget and needs. Resolve visitor feedback and complaints efficiently. Implement best practices and industry benchmarks.
- Tours & Walks Operation: Manage daily delivery of tours and walks, ensuring quality. Coordinate resources and spaces across teams. Lead and support guides and volunteers. Develop accessible and revenue-generating engagement programmes. Tailor tours to visitor and group preferences.
- People Management: Line manage AVEM and support their development. Lead, motivate, and coach staff and volunteers. Recruit and train teams to engage with the house and its history. Conduct visitor care training and provide ongoing development. Enhance the volunteering programme.
Our ideal candidate has at least three years of operational management experience, ideally within a heritage or museum setting. You know how to motivate and lead teams to deliver exceptional service, and you excel in engaging with visitors to create inspiring experiences. Your excellent communication skills allow you to manage both staff and volunteers effectively, ensuring the highest standards of visitor care. Additionally, you’re proactive, with a keen eye for improving operations and enhancing accessibility, all while ensuring a seamless, high-quality service.
Visitor Experience Manager employer: Artisan People Group
Contact Detail:
Artisan People Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Manager
✨Tip Number 1
Familiarise yourself with the heritage location's history and visitor experience offerings. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role and the organisation.
✨Tip Number 2
Network with current or former employees of the organisation. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your operational management skills, particularly in a visitor-facing environment. Highlight how you've successfully led teams and improved visitor satisfaction.
✨Tip Number 4
Stay updated on industry trends related to visitor experience in heritage settings. Being knowledgeable about best practices and innovations can set you apart as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Visitor Experience Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Visitor Experience Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases relevant operational management experience, particularly in heritage or museum settings. Highlight specific achievements that demonstrate your ability to lead teams and enhance visitor experiences.
Write a Tailored Cover Letter: In your cover letter, express your passion for visitor engagement and your commitment to delivering exceptional service. Use specific examples from your past roles to illustrate how you have successfully managed teams and improved visitor experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Artisan People Group
✨Showcase Your Leadership Skills
As a Visitor Experience Manager, you'll need to lead and inspire your team. Be prepared to discuss your previous experiences in managing teams, motivating staff, and how you've successfully resolved conflicts or challenges in the past.
✨Demonstrate Your Customer Service Expertise
Exceptional visitor service is key in this role. Share specific examples of how you've enhanced visitor experiences, handled feedback, and implemented best practices in customer service to create memorable moments for guests.
✨Highlight Your Operational Management Experience
With a focus on operational compliance and staffing plans, be ready to talk about your experience in managing budgets, developing operational strategies, and ensuring high-quality service delivery in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to tailor experiences to meet diverse visitor needs or improve accessibility, and be ready to explain your thought process and outcomes.
