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- Tasks: Analyse and report on dealer information tickets to track field quality concerns.
- Company: Join a leading automotive company focused on passenger vehicles and innovation.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a dynamic team tackling real-world automotive challenges and making an impact.
- Qualifications: No specific experience required; just a passion for engineering and problem-solving.
- Other info: Opportunity to work closely with OEM clients and gain valuable industry insights.
The predicted salary is between 36000 - 60000 £ per year.
Looking for a Field Engineer (Automotive - passenger vehicle) deployed to OEM client:
- Analyse, categorise and report on dealer Information Tickets to identify, hand over and track progress of emerging field quality concerns.
- Process up to 100 DISS Tickets (dealer technical information tickets, each accessible in DISSBOE and downloadable as pdf) per working day.
- Categorise the DISS tickets against relevant pre-determined criteria and the list of already known technical issues.
- Review tickets against internal sources (i.e. photo booth) where appropriate.
- Flag incorrect claims for rejection.
- Flag any new/unique issue identified.
- Cluster any identical topics together and report number of occurrences.
- Present all new topics at daily launch meeting and document clear next steps for investigation, timing, and relevant owner.
- Review all open topics against planned timing and present all topics pending an update at daily launch meeting.
- Report weekly statistics of DISS analysis to support issue resolution: number of topics opened, closed, and number of ageing topics etc.
Field Engineer employer: Onward Technologies Limited
Contact Detail:
Onward Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Familiarise yourself with the automotive industry, particularly passenger vehicles. Understanding the common technical issues and trends will help you analyse and categorise DISS tickets more effectively.
✨Tip Number 2
Brush up on your data analysis skills. Being able to efficiently process and cluster information from a high volume of tickets is crucial for this role, so consider practicing with similar datasets.
✨Tip Number 3
Develop strong communication skills. You'll need to present findings at daily meetings, so being clear and concise in your reporting will make a significant difference in how your insights are received.
✨Tip Number 4
Network with professionals in the automotive field. Engaging with others in the industry can provide valuable insights and may even lead to referrals or recommendations for the Field Engineer position.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Field Engineer in the automotive sector. Familiarise yourself with terms like DISS Tickets and the processes involved in categorising and reporting field quality concerns.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job description. Emphasise any previous roles where you analysed technical information or worked with dealer support systems, as this will demonstrate your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Mention your analytical skills and experience with similar tasks, such as processing tickets or reporting statistics, to show you are a perfect fit.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Onward Technologies Limited
✨Know Your Technical Stuff
As a Field Engineer, you'll need to demonstrate your understanding of automotive systems and technical issues. Brush up on common problems related to passenger vehicles and be ready to discuss how you would analyse and categorise DISS tickets.
✨Familiarise Yourself with DISS
Since the role involves processing DISS tickets, make sure you understand what they are and how they work. If possible, review any available resources or documentation about DISSBOE to show your initiative and preparedness.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of examples from your past experiences where you've successfully identified and resolved technical issues, especially in a fast-paced environment.
✨Show Your Team Spirit
Collaboration is key in this role, especially when presenting findings at daily meetings. Be prepared to discuss how you work within a team, share information, and contribute to collective problem-solving efforts.
