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- Tasks: Analyse and report on dealer information tickets to track field quality concerns.
- Company: Join a leading automotive company focused on passenger vehicles and innovation.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a dynamic team tackling real-world automotive challenges and making an impact.
- Qualifications: No specific experience required; just a passion for engineering and problem-solving.
- Other info: Work closely with OEM clients and gain hands-on experience in the automotive industry.
The predicted salary is between 36000 - 60000 £ per year.
Looking for a Field Engineer (Automotive - passenger vehicle) deployed to OEM client:
- Analyse, categorise and report on dealer Information Tickets to identify, hand over and track progress of emerging field quality concerns.
- Process up to 100 DISS Tickets (dealer technical information tickets, each accessible in DISSBOE and downloadable as pdf) per working day.
- Categorise the DISS tickets against relevant pre-determined criteria and the list of already known technical issues.
- Review tickets against internal sources (i.e. photo booth) where appropriate.
- Flag incorrect claims for rejection.
- Flag any new/unique issue identified.
- Cluster any identical topics together and report number of occurrences.
- Present all new topics at daily launch meeting and document clear next steps for investigation, timing, and relevant owner.
- Review all open topics against planned timing and present all topics pending an update at daily launch meeting.
- Report weekly statistics of DISS analysis to support issue resolution: number of topics opened, closed, and number of ageing topics etc.
Field Engineer employer: Onward Technologies Limited
Contact Detail:
Onward Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Familiarise yourself with the DISS system and its functionalities. Understanding how to navigate and utilise this tool effectively will give you a significant advantage when processing dealer information tickets.
✨Tip Number 2
Brush up on your analytical skills, particularly in categorising and reporting data. Being able to quickly identify patterns and trends in the tickets will demonstrate your capability to handle the workload efficiently.
✨Tip Number 3
Prepare to discuss your experience with quality assurance processes in automotive settings. Highlighting relevant past experiences during interviews can showcase your understanding of field quality concerns.
✨Tip Number 4
Practice presenting data clearly and concisely, as you'll need to report findings at daily meetings. Being able to communicate complex information simply will set you apart from other candidates.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Field Engineer in the automotive sector. Familiarise yourself with terms like DISS Tickets and the processes involved in analysing and categorising dealer information.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job description. Emphasise any previous roles where you've dealt with technical information, data analysis, or quality concerns in the automotive industry.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that relate to processing and analysing tickets, as well as your ability to present findings clearly in meetings.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully identified and resolved issues in past roles. This will demonstrate your capability to handle the emerging field quality concerns mentioned in the job description.
How to prepare for a job interview at Onward Technologies Limited
✨Understand the Role
Make sure you have a clear understanding of what a Field Engineer does, especially in the automotive sector. Familiarise yourself with the specific responsibilities mentioned in the job description, such as analysing DISS Tickets and reporting on field quality concerns.
✨Prepare for Technical Questions
Expect to be asked technical questions related to automotive engineering and data analysis. Brush up on your knowledge of categorising technical issues and processing dealer information tickets, as these are key aspects of the role.
✨Showcase Your Analytical Skills
Be ready to discuss your experience with data analysis and how you've handled similar tasks in the past. Highlight any tools or software you’ve used to track and report on issues, as this will demonstrate your capability to manage the workload effectively.
✨Demonstrate Communication Skills
Since the role involves presenting findings at daily meetings, it's crucial to showcase your communication skills. Practice explaining complex technical issues in a simple way, and be prepared to discuss how you would document and communicate next steps clearly.
