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For Companies At a Glance
- Tasks: Lead customer onboarding and enhance their journey while driving continuous improvement.
- Company: Join a dynamic team focused on delivering world-class customer service.
- Benefits: Enjoy opportunities for growth, collaboration, and a vibrant work culture.
- Why this job: Be part of impactful customer experience initiatives in a fast-paced environment.
- Qualifications: Strong communication skills and ability to manage complex tasks are essential.
- Other info: Ideal for those who thrive on building relationships and solving problems.
The predicted salary is between 36000 - 60000 £ per year.
Role Purpose:
The role is a key position where you are responsible for supporting our goal to provide world-class customer service to our customers. You are expected to lead on our customer delivery and work closely with the Service Directors and other key stakeholders to provide necessary reporting, insight, and opportunities to improve. You are also expected to contribute towards customer experience initiatives and operational performance enhancements.
Key Accountabilities:
- Support & lead on customer onboarding, journey & retention.
- Ensure reporting from MI is accurate & relevant to drive continuous improvement.
- Provide project & IT Support to stakeholders across LBS.
- Identifying, building, and maintaining positive internal and external stakeholder relationships.
Key Enablers (knowledge, skills and experience):
- Ability to flex and deliver in a fast-paced environment.
- A solution-focused approach to complex operational problems.
- Experience in effectively managing a range of complex tasks and priorities, simultaneously.
- Proven track record in excellent facilitation, communication, and engagement at multiple levels.
- Ability to engage, challenge, and influence stakeholders.
- Is commercially astute.
Service Excellence Manager (Customer) employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Excellence Manager (Customer)
✨Tip Number 1
Familiarise yourself with the latest trends in customer service excellence. Understanding current best practices and innovations can help you demonstrate your knowledge during interviews and discussions with stakeholders.
✨Tip Number 2
Network with professionals in the customer service field, especially those who have experience in service excellence roles. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer experiences or operational performance in previous roles. Being able to articulate your past successes will showcase your capability to excel in this position.
✨Tip Number 4
Research StudySmarter's approach to customer service and any recent initiatives they've launched. Tailoring your conversation around their values and goals can help you stand out as a candidate who aligns with their mission.
We think you need these skills to ace Service Excellence Manager (Customer)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and accountabilities. Tailor your application to highlight how your skills and experiences align with the requirements of the Service Excellence Manager position.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer service, project management, and stakeholder engagement. Use specific examples that demonstrate your ability to lead customer onboarding and improve operational performance.
Showcase Your Skills: Make sure to showcase your problem-solving abilities and communication skills. Provide examples of how you've successfully managed complex tasks and influenced stakeholders in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about providing world-class customer service. Mention any relevant initiatives you've contributed to and how they relate to the company's goals.
How to prepare for a job interview at Johnson Controls
✨Showcase Your Customer-Centric Mindset
As a Service Excellence Manager, your ability to prioritise customer needs is crucial. Be prepared to share specific examples of how you've successfully improved customer experiences in previous roles.
✨Demonstrate Your Analytical Skills
Since the role involves ensuring accurate reporting and driving continuous improvement, highlight your experience with data analysis. Discuss how you've used insights from data to make informed decisions that enhanced service delivery.
✨Prepare for Stakeholder Engagement Scenarios
You’ll need to build and maintain relationships with various stakeholders. Think of instances where you’ve effectively engaged with different teams or clients, and be ready to discuss your approach to managing those relationships.
✨Exhibit Your Problem-Solving Abilities
The role requires a solution-focused approach to complex operational problems. Prepare to discuss challenges you've faced in past positions and how you navigated them to achieve positive outcomes.
