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- Tasks: Coordinate service desk operations, manage calls, and support admin tasks.
- Company: Join a leading independent security firm with over 25 years of experience.
- Benefits: Enjoy 30 days annual leave, private healthcare, and a pension scheme.
- Why this job: Be part of a dynamic team making a real impact in fire and security.
- Qualifications: Previous industry experience, strong organisation skills, and proficiency in Word & Excel required.
- Other info: Training provided on procedures and specialist software.
The predicted salary is between 28000 - 32000 £ per year.
Are you a Service Desk Coordinator with previous industry experience in a similar role? Paying up to £32k.
What can you expect as an employee:
- Based in Hatfield
- Annual Leave – 30 days including Bank Holidays
- Private Healthcare (upon successful completion of 6-months’ probation)
- Pension scheme (upon completion of 3-months employment)
- Mon to Fri – 8am – 5pm (40 hours per week - 1 Hour lunch break)
- Annual Salary - £28-32k (Dependent on experience)
The ideal candidate would have:
- Previous industry experience in a similar role
- Experience with Word & Excel
- Highly organised
- Ability to multitask in a busy environment
- Excellent written and verbal communication
Duties Include:
- Working closely with the Service Desk & Admin Manager
- Dealing with Service Calls (logging jobs, scheduling & communicating with clients)
- New Works - Opening PO’s, Ordering Parts etc
- Creating Draft Quotes
- Vehicle/Fleet Management
- Engineer Timesheets Approval
- Preparing Draft Risk Assessments & Method Statements
- Booking hotels/flights/Parking for working away
- Requesting and Organising Permits
- Monthly Reports
- Keeping documents up to date in line with accreditations
- General Office Admin Activities
Training will be provided in their procedures and specialist in-house software.
About the role: This business has a strong history of design, install, maintain, and support high-level security solutions. As an independent, privately-owned company with over 25 years of experience, they act as a dedicated security partner to their clients, offering advice, the latest technology, a professional service and an unbeatable client experience.
Exciting opportunity for a Reliable & Competent Service Desk & Admin Support to join their team. Don't miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career!
Service Desk Coordinator employer: Complete Security Recruitment
Contact Detail:
Complete Security Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Coordinator
✨Tip Number 1
Familiarise yourself with the fire and security industry. Understanding the specific challenges and technologies used in this field will help you stand out during conversations with the hiring team.
✨Tip Number 2
Brush up on your organisational skills. Since the role involves multitasking and managing various administrative tasks, demonstrating your ability to stay organised and efficient can make a strong impression.
✨Tip Number 3
Prepare to discuss your experience with service desk operations. Be ready to share specific examples of how you've successfully handled service calls, logged jobs, or managed client communications in previous roles.
✨Tip Number 4
Showcase your proficiency in Word and Excel. Since these tools are essential for the role, consider preparing a few examples of how you've used them effectively in past positions to streamline processes or improve reporting.
We think you need these skills to ace Service Desk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service desk coordination and any previous roles in the fire and security industry. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and ability to multitask. Mention specific examples of how you've successfully managed service calls or administrative tasks in previous positions.
Highlight Technical Skills: Since the role requires proficiency in Word and Excel, be sure to mention your experience with these tools. You could include examples of how you've used them to improve efficiency or manage data in past roles.
Showcase Communication Skills: Given the importance of excellent written and verbal communication in this role, provide examples in your application of how you've effectively communicated with clients or team members in previous jobs.
How to prepare for a job interview at Complete Security Recruitment
✨Showcase Your Industry Experience
Make sure to highlight your previous experience in a similar role during the interview. Discuss specific examples of how you've successfully managed service calls, logged jobs, and communicated with clients in the fire and security industry.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational abilities, prepare to discuss how you manage multiple tasks effectively. You could share strategies or tools you use to stay organised, especially in a busy environment.
✨Communicate Clearly
Given the importance of written and verbal communication in this role, practice articulating your thoughts clearly. Be ready to explain complex ideas simply and ensure you listen actively to the interviewer's questions.
✨Familiarise Yourself with Relevant Software
Although training will be provided, having a basic understanding of Word and Excel is crucial. Brush up on your skills in these applications and be prepared to discuss how you've used them in past roles.
