Operational Mentor in Manchester

Contract Type: Permanent

Hours: Full time, 36.25 hours

Persona: Site Based/Mobile

Reporting Office: Stretford - CleanStart Warehouse

Starting Salary: £28,887 per annum

Closing date for completed applications: 7th May 2025 at 23:00

Interviews to be held on a date to be confirmed at the CleanStart Warehouse - Stretford. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Why choose L&Q: We offer a competitive annual salary and staff benefits package:

• Strong family-friendly policies
• Committed Learning & Development
• Annual leave starting from 28 days rising to 31 PLUS bank holidays
• Excellent Pension Scheme - double contribution up to 6%
• Generous non-contributory life assurance
• Westfield Health Cash Plan
• An Employee Assistance Programme
• A dedicated employee discounts/benefits portal

Great places to work certified 2024-2025 Best Workplaces for Women.

As part of our Grounds Maintenance team, you will work alongside other operatives and undertake grounds maintenance services to all contracted sites which include all aspects of hard/soft landscaping such as grass cutting, spraying for weed suppression, clearing leaf fall, and removal of unwanted growth from trees. As a Driver Mentor, you will be tasked with leading and influencing the local team on site, mentoring volunteers and new staff members with a diverse background and actively developing the team by giving constructive feedback. You will be responsible to ensure that customer standards are delivered, time on site is recorded and that the customers' experience of our service is positive and legislative and regulatory H&S compliance is met. You will be a proactive member of the team, actively learning from customer feedback to improve the service delivery.

We have a very clear mission statement: we create clean, safe and attractive communities, a place that our residents can call home.

The Person:

The successful candidate will have the following:

• Good understanding of relevant health and safety regulations in an Estates environment
• Relevant Grounds Maintenance experience
• Relevant experience of leading a team or demonstrable experience in leadership
• Excellent customer service and communication skills
• Full, clean driving licence

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request.

Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

For the fifth year in a row, we have been recognised as one of the UK's Best Workplaces for Women in the super large category. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.