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- Tasks: Coordinate engineering activities and ensure smooth workflow for fibre installations.
- Company: Join Airband, a leading provider of broadband solutions in the UK.
- Benefits: Enjoy hybrid working, free broadband, and a range of employee discounts.
- Why this job: Be part of a dynamic team making a real impact on customer connectivity.
- Qualifications: No specific qualifications required; just a passion for teamwork and problem-solving.
- Other info: This is a 6-month fixed-term contract with opportunities for growth.
The predicted salary is between 20400 - 28400 £ per year.
Location: Midlands
Job Type: 6 month (FTC)
Salary: £25,467
Hours: 40 hours per week
Job Summary:
You will ensure an efficient & effective fluid workflow of engineer activities, positive progression of workflow planning and issue management through to completion, whilst maintaining a positive customer experience through regular communication with stakeholders & customers as necessary.
Key Responsibilities:
- Working with the relevant teams both internal and external to Airband to ensure the installation/maintenance & service of Airband’s fibre & FWA networks from site to the customer premise are as efficient and effective as possible.
- Read and understand technical drawing and specification sheets including our current fibre planning software (Vetro/fibre cloud).
- Liaising with external companies and agencies to facilitate the installations required, such as Joint User Pole agreements, Traffic Management and Wayleaves.
- Assisting other Airband engineering teams across the UK where necessary to support customer needs or project timescales.
- Liaising with both colleagues and customers; keeping in regular contact & provide updates/reports as necessary to stakeholders.
- Conducting utility/line searches when necessary to ensure the team are working safely.
- Report to the Network Delivery Manager daily on any issues/risks that may delay the agreed workflow with a more detailed report of work completion, achievements & issues as required.
- Working in accordance with the clients and customers Health and Safety requirements.
- Schedule work tasks for all engineering teams on salesforce or equivalent systems, ensuring all work is accounted for and documented.
- Speaking with site owners on occasions to book access and resolve any potential access issues.
- Remaining up to date with relevant legislation and requirements pertinent to the activities of the Airband engineering teams.
- Updating company reporting documents to disseminate information as required.
- Raise purchase orders when required and track through to delivery/completion.
Key Skills:
- Facilitating the co-ordination and installation of Airband’s broadband delivery to customers, via the resolution of installation challenges.
- Provide support and effective engineer coordination for all engineering teams.
- Work with all engineering teams to maintain a time critical, cost effective and customer centric workflow.
- Ability to communicate with a broad customer base plus interdepartmental contacts.
- Ability to work with minimum supervision.
- Work as part of a collaborative team.
- Be able to prioritise, organise and manage tasks.
- Good observational and analytical skills and a good eye for detail.
- Well-presented and have good presentation skills.
Desirable:
- Street Works Unit 02 SLG
- LANTRA Traffic Management Scheme
What can Airband Offer you?
- Company Vehicle
- 25 days of paid leave a year rising to 30 plus bank holidays with service.
- 5% Airband pension plus a minimum 3% employee contribution.
- Customer referral bonus - a thank you for every customer you send our way.
- We offer hybrid working – a mix of working from home and in the office.
- Free Broadband - If you are in our coverage, you can benefit from free broadband with us!
- 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.
- Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service).
- Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!
- Refer a friend reward scheme – a selection of great rewards to choose from!
Pre-employment checks:
Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role.
Engineering Coordinator employer: Airband Community Internet
Contact Detail:
Airband Community Internet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Coordinator
✨Tip Number 1
Familiarise yourself with the technical aspects of fibre and FWA networks. Understanding the basics of installation and maintenance will help you communicate effectively with both engineers and customers, showcasing your commitment to the role.
✨Tip Number 2
Network with professionals in the engineering field, especially those who have experience in broadband delivery. Engaging with industry contacts can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock schedule for engineering tasks. This will not only show your ability to prioritise and manage tasks but also give you a practical example to discuss during interviews.
✨Tip Number 4
Stay updated on relevant legislation and health and safety requirements in the engineering sector. Showing that you are proactive about compliance can set you apart as a candidate who values safety and professionalism.
We think you need these skills to ace Engineering Coordinator
Some tips for your application 🫡
Understand the Job Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Engineering Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in engineering coordination, project management, or customer service. Use specific examples to demonstrate your ability to manage workflows and communicate effectively with stakeholders.
Showcase Technical Skills: Mention any familiarity with technical drawings, fibre planning software, or relevant legislation. If you have experience with tools like Salesforce, be sure to include that as well, as it is pertinent to the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role and the company. Make sure to address how you can contribute to maintaining a positive customer experience and efficient workflow.
How to prepare for a job interview at Airband Community Internet
✨Understand the Technical Aspects
Make sure you are familiar with technical drawings and specifications related to fibre networks. Being able to discuss these confidently will show your understanding of the role and its requirements.
✨Demonstrate Communication Skills
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Showcase Your Organisational Skills
Be ready to discuss how you prioritise and manage tasks. You might be asked about specific tools or methods you use to keep track of multiple projects, so have some examples at hand.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to resolve installation challenges or manage workflow issues, and be prepared to explain your thought process.
