Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead clinical trials and engage with customers to ensure compliance and success.
- Company: Join Graphene Trace, a cutting-edge startup revolutionising pressure ulcer prevention with AI and printed electronics.
- Benefits: Enjoy a competitive salary, private health insurance, gym membership, and equity options.
- Why this job: Make a real impact in a collaborative environment while growing your career in medical technology.
- Qualifications: 2+ years in clinical trials, excellent customer engagement skills, and proficiency in CRM systems required.
- Other info: Hybrid work options available for the right candidate; potential for senior leadership roles.
The predicted salary is between 40000 - 42000 £ per year.
Graphene Trace is a pioneering medical technology startup dedicated to preventing pressure ulcers by continuous and automated pressure mapping. Our mission is to make preventative technology smarter and more accessible using printed electronics & AI.
We are seeking a passionate and personable Clinical Trials & Customer Engagement Lead to help bring our solution to market. In this role, you will be pivotal in managing and coordinating clinical usability trials, engaging directly with customers & ensuring compliance with medical device regulations. This role offers the opportunity to have real impact on the success of our startup; you will be given trust, ownership and the chance to make a lasting impact in a collaborative and forward-thinking environment.
Key Responsibilities:- Lead the setup and coordination of clinical usability trials, from participant engagement & recruitment to data analysis & reporting
- Implement CRM systems to track communications, trial progress & participant data
- Oversee medical device compliance with standards & testing
- Directly engage with a diverse customer base, including wheelchair users, healthcare providers, care homes, and distributors
- 2+ years’ proven experience in clinical trials
- Excellent customer engagement & relationship-building skills
- Proficient in CRM (or CTMS) systems for clinical trial management
- Technical background in clinical, medical research, or similar
- Strong written & verbal communication
- Personable & approachable
- Clinical trial planning experience
- Proactive by nature with a track record of spotting opportunities & taking initiative
- Experience working with wheelchair users, pressure care, or related fields
- Solid understanding of quantitative evaluation & structured data collection
- Project management
- Competitive Salary: £40k - £42k + equity/share options
- Comprehensive Private Health Insurance, including Optical & Dental cover
- Gym Membership & Cycle2Work Scheme
- Unlimited opportunity for growth and Continual Professional Development (CPD)
- Supportive and inclusive workplace culture focused on innovation and teamwork
- Clear pathways for career progression & a potential senior leadership position
- Hybrid work considered for the right candidate, the team work on-site most days
Clinical Trials & Customer Engagement Lead employer: Graphene Trace
Contact Detail:
Graphene Trace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Trials & Customer Engagement Lead
✨Tip Number 1
Familiarise yourself with the latest trends in clinical trials and medical technology. Understanding the current landscape will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the medical technology and clinical trials sectors. Attend relevant conferences or webinars, and connect with people on platforms like LinkedIn to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss your experience with CRM systems and how you've used them to enhance customer engagement. Be ready to share specific examples of how you've successfully managed relationships in previous roles.
✨Tip Number 4
Showcase your proactive nature by thinking of innovative ideas that could improve clinical trial processes or customer engagement strategies. Presenting these ideas during your interview can set you apart from other candidates.
We think you need these skills to ace Clinical Trials & Customer Engagement Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in clinical trials and customer engagement. Emphasise any specific roles where you've managed trials or engaged with customers, particularly in the medical field.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for medical technology and your understanding of pressure ulcers. Mention how your skills align with the responsibilities outlined in the job description, especially your experience with CRM systems and compliance.
Highlight Relevant Skills: In your application, clearly outline your skills in project management, customer relationship building, and data analysis. Use specific examples to demonstrate how you've successfully applied these skills in previous roles.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at Graphene Trace. Discuss why you are drawn to their mission of preventing pressure ulcers and how you can contribute to their innovative approach using AI and printed electronics.
How to prepare for a job interview at Graphene Trace
✨Show Your Passion for Clinical Trials
Make sure to express your enthusiasm for clinical trials and how they contribute to improving patient care. Share any relevant experiences that highlight your commitment to this field.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Highlight your ability to build relationships and communicate effectively, especially with diverse groups like healthcare providers and wheelchair users.
✨Familiarise Yourself with Compliance Standards
Research the medical device regulations relevant to clinical trials. Being knowledgeable about compliance will show that you understand the importance of adhering to standards in the industry.
✨Highlight Your Technical Background
Discuss your technical expertise in clinical or medical research. Be ready to explain how your background can contribute to the innovative solutions Graphene Trace is developing.
