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- Tasks: Lead clinical trials and engage with customers to ensure compliance and success.
- Company: Join Graphene Trace, a cutting-edge startup revolutionising pressure ulcer prevention with AI and printed electronics.
- Benefits: Enjoy a competitive salary, private health insurance, gym membership, and equity options.
- Why this job: Make a real impact in a collaborative environment while growing your career in medical technology.
- Qualifications: 2+ years in clinical trials, excellent customer engagement skills, and proficiency in CRM systems required.
- Other info: Hybrid work options available for the right candidate; potential for senior leadership roles.
The predicted salary is between 34000 - 42000 £ per year.
Graphene Trace is a pioneering medical technology startup dedicated to preventing pressure ulcers by continuous and automated pressure mapping. Our mission is to make preventative technology smarter and more accessible using printed electronics & AI.
We are seeking a passionate and personable Clinical Trials & Customer Engagement Lead to help bring our solution to market. In this role, you will be pivotal in managing and coordinating clinical usability trials, engaging directly with customers & ensuring compliance with medical device regulations. This role offers the opportunity to have real impact on the success of our startup; you will be given trust, ownership and the chance to make a lasting impact in a collaborative and forward-thinking environment.
Key Responsibilities:- Lead the setup and coordination of clinical usability trials, from participant engagement & recruitment to data analysis & reporting
- Implement CRM systems to track communications, trial progress & participant data
- Oversee medical device compliance with standards & testing
- Directly engage with a diverse customer base, including wheelchair users, healthcare providers, care homes, and distributors
- 2+ years’ proven experience in clinical trials
- Excellent customer engagement & relationship-building skills
- Proficient in CRM (or CTMS) systems for clinical trial management
- Technical background in clinical, medical research, or similar
- Strong written & verbal communication
- Personable & approachable
- Clinical trial planning experience
- Proactive by nature with a track record of spotting opportunities & taking initiative
- Experience working with wheelchair users, pressure care, or related fields
- Solid understanding of quantitative evaluation & structured data collection
- Project management
- Competitive Salary: £40k - £42k + equity/share options
- Comprehensive Private Health Insurance, including Optical & Dental cover
- Gym Membership & Cycle2Work Scheme
- Unlimited opportunity for growth and Continual Professional Development (CPD)
- Supportive and inclusive workplace culture focused on innovation and teamwork
- Clear pathways for career progression & a potential senior leadership position
- Hybrid work considered for the right candidate, the team work on-site most days
Clinical Trials & Customer Engagement Lead employer: Graphene Trace
Contact Detail:
Graphene Trace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Trials & Customer Engagement Lead
✨Tip Number 1
Familiarise yourself with the latest trends in clinical trials and medical technology. Understanding the current landscape will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the medical technology and clinical trials sectors. Attend relevant conferences or webinars, and connect with people on LinkedIn to gain insights and potentially get referrals for the role.
✨Tip Number 3
Prepare to discuss your experience with CRM systems and how you've used them to enhance customer engagement in previous roles. Be ready to share specific examples that highlight your skills in managing relationships and data.
✨Tip Number 4
Showcase your proactive nature by thinking of innovative ideas that could improve clinical trial processes or customer engagement strategies. Presenting these ideas during your interview can set you apart from other candidates.
We think you need these skills to ace Clinical Trials & Customer Engagement Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and essential skills required for the Clinical Trials & Customer Engagement Lead position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in clinical trials, customer engagement, and any technical background. Use bullet points for clarity and focus on achievements that demonstrate your impact in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the mission of Graphene Trace. Highlight specific experiences that showcase your skills in managing clinical trials and engaging with customers, and explain why you are a great fit for their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the medical technology field.
How to prepare for a job interview at Graphene Trace
✨Understand the Company and Its Mission
Before your interview, take some time to research Graphene Trace and its mission to prevent pressure ulcers. Familiarise yourself with their technology and how it integrates AI and printed electronics. This will show your genuine interest in the company and help you align your answers with their goals.
✨Highlight Relevant Experience
Make sure to emphasise your 2+ years of experience in clinical trials and any specific projects that relate to customer engagement. Be prepared to discuss how your background in medical research or similar fields can contribute to the role, especially in managing usability trials.
✨Demonstrate Your Communication Skills
As a Clinical Trials & Customer Engagement Lead, strong communication is key. Prepare examples of how you've successfully engaged with diverse customer bases in the past. Practice articulating your thoughts clearly and confidently, as this will be crucial in showcasing your personable nature.
✨Show Initiative and Proactivity
The role requires someone who is proactive and can spot opportunities. Think of instances where you've taken the initiative in previous roles, particularly in clinical trial planning or customer engagement. Sharing these experiences will demonstrate your ability to contribute positively to the team and the startup's growth.
