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- Tasks: Welcome guests, maintain a friendly atmosphere, and assist in gym operations.
- Company: BAM FM is a forward-thinking organisation focused on sustainability and community building.
- Benefits: Enjoy flexible hours, personal growth opportunities, and a supportive work environment.
- Why this job: Join a diverse team dedicated to creating a positive impact and fostering inclusivity.
- Qualifications: Experience preferred but not essential; excellent communication skills are a must.
- Other info: This role offers a zero hours contract with varied shifts, perfect for students.
BAM FM is recruiting a Leisure Assistant to join the FM team in Crawley. This role is a zero hours contract, working as and when required over mornings, evenings and weekends to cover holidays and absence.
Your mission:
- Greeting customers and visitors in a friendly and helpful manner, in person or by phone, monitoring and controlling entry to the centre.
- Delivering a smooth, efficient and professional experience to all guests.
- Establishing and maintaining good relationships with the general public, ensuring that an appropriate ambience is maintained in the facility, making customers feel welcomed and valued.
- Acting as cover relief in other areas of the Leisure Centre's operation – where appropriately qualified to do so.
- Complying with general responsibilities as set out in the corporate Health and Safety policy.
- Carrying out all duties whilst adhering to the company’s policy on customer care.
- Adhering to the company’s policy on equal opportunities at all times.
- Assist in the upkeep of the gym to provide a safe and pleasant space for members.
- Have a hands-on approach and be willing to carry out all reasonable duties to ensure the smooth running of the fitness centre including setting up for classes and bookings.
- Have an awareness of health and safety issues in a gymnasium and the ability to carry out basic first aid.
- Carry out general maintenance and cleaning duties in the fitness area.
- Understand the computerized membership system, and end of day procedures as there will be reception duties involved within this role.
- Promote the group fitness timetable and actively aim to increase member participation, and new memberships.
- The post holder is expected to carry out, in addition to the already mentioned duties, any other duties reasonably expected with the general level of the post.
Who are we looking for?
- Experience of working within a similar role is preferred but not essential.
- Possess excellent communication skills and be able to communicate at all levels with customers and internal departments alike.
- To be able to provide a warm and friendly environment for our members.
- Level 2 Fitness instructor qualification is preferred but not essential for this role.
What’s in it for you?
A challenging and continuously changing environment in a forward thinking organisation. In addition to an attractive salary, we support further personal growth and development.
Your work environment:
People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial.
We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.
Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow.
Who are we?
The art of building is about building for communities; it’s about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.
Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.
Leisure Assistant employer: BAM UK & Ireland
Contact Detail:
BAM UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Assistant
✨Tip Number 1
Familiarise yourself with the specific duties of a Leisure Assistant. Understanding the day-to-day responsibilities, such as customer interaction and gym maintenance, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your communication skills by engaging with potential customers in your local area. This could be through volunteering at community events or simply chatting with people at the gym, which will help you build confidence and rapport.
✨Tip Number 3
Research BAM FM's values and mission. Being able to articulate how your personal values align with theirs during the interview can set you apart from other candidates and show that you're genuinely interested in the role.
✨Tip Number 4
Consider obtaining a Level 2 Fitness Instructor qualification if you don't already have one. While it's not essential, having this certification can enhance your application and demonstrate your commitment to the fitness industry.
We think you need these skills to ace Leisure Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Leisure Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: If you have experience in customer service or a similar role, make sure to emphasise this in your CV and cover letter. Mention specific examples where you provided excellent service or maintained a welcoming environment.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to interact effectively with customers and colleagues. This could include any relevant training or experiences.
Express Your Enthusiasm: Convey your passion for fitness and customer service in your application. Explain why you want to work as a Leisure Assistant and how you can contribute to creating a positive atmosphere for members.
How to prepare for a job interview at BAM UK & Ireland
✨Show Your People Skills
As a Leisure Assistant, you'll be interacting with customers regularly. Make sure to highlight your communication skills and any previous experience in customer service during the interview. Share examples of how you've created a welcoming environment for guests.
✨Demonstrate Your Health and Safety Knowledge
Understanding health and safety is crucial in this role. Be prepared to discuss your awareness of health and safety issues in a gym setting and any relevant training you may have. If you have first aid qualifications, mention them!
✨Be Ready to Discuss Flexibility
This position is a zero hours contract, so flexibility is key. Be ready to explain your availability and willingness to work varied hours, including mornings, evenings, and weekends. This shows that you're committed to supporting the team when needed.
✨Familiarise Yourself with the Company Values
BAM FM values sustainability, inclusivity, collaboration, reliability, and ownership. Research these values and think about how they align with your own. During the interview, express how you can contribute to these values in your role as a Leisure Assistant.
