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For Companies At a Glance
- Tasks: Help customers navigate their onboarding journey and resolve queries.
- Company: Join a well-established client in Monmouth with a strong reputation.
- Benefits: Enjoy perks like 29 days holiday, upskilling support, and charity days.
- Why this job: Be part of a supportive culture that values customer satisfaction and personal growth.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Opportunity to work with Salesforce and collaborate with compliance teams.
The predicted salary is between 28800 - 43200 £ per year.
An excellent opportunity has arisen to work for our established client in Monmouth as a Customer Service Advisor. The purpose of the Customer Service Advisor is to guide customers through their onboarding journey.
Benefits:
- Perk box
- 29 days hols + bank holidays + winter shut down - length of service increase to hols
- £500 support for upskilling
- 3 days per year to 'give back' (charity work)
- Pension
As the Customer Service Advisor, you will be responsible for:
- Maintaining customer records in Salesforce.
- Answering queries relating to the technical use of the software.
- Working closely with the compliance teams to ensure customers have everything they need.
- Solving customer queries.
The successful Customer Service Advisor will have the following related skills / experience:
- Strong verbal and written communication skills.
- Excellent IT skills.
- Previous customer service experience.
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Salesforce, as it's a key tool for the Customer Service Advisor role. Understanding how to navigate and manage customer records in Salesforce will give you an edge during the interview.
✨Tip Number 2
Brush up on your technical knowledge related to the software you'll be supporting. Being able to confidently answer queries about its use will demonstrate your capability and readiness for the role.
✨Tip Number 3
Showcase your previous customer service experience by preparing specific examples of how you've successfully resolved customer issues in the past. This will highlight your problem-solving skills and ability to handle queries effectively.
✨Tip Number 4
Research the company culture and values of our client in Monmouth. Understanding their approach to customer service and compliance will help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and relevant skills. Emphasise your strong verbal and written communication skills, as well as your IT proficiency, particularly with software like Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the role of Customer Service Advisor. Mention your previous experience in customer service and how you can guide customers through their onboarding journey effectively.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully solved customer queries in the past. This will demonstrate your ability to handle similar situations in this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Focus Resourcing
✨Know the Company and Its Values
Before your interview, take some time to research the company and understand its values. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your previous experience to illustrate how you've effectively communicated with customers in the past.
✨Familiarise Yourself with Salesforce
Since maintaining customer records in Salesforce is part of the role, it’s beneficial to have a basic understanding of the platform. If you have experience using similar software, be ready to discuss that and how it can translate to using Salesforce.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to demonstrate how you would handle specific customer queries or technical issues. Think of examples that showcase your ability to resolve conflicts and provide excellent service.
