Technical Account Manager

Smart Environmental Support Solutions are excited to be recruiting for an Account Manager (Recruiter) to work with our client, who is a Waste Management specialist, based in the Wakefield area. Working within a manufacturing environment, the Account Manager/Recruiter will be responsible for Client and Candidate engagement, streamlining communication between the recruitment team and the production team, whilst also recruiting and managing the onsite flexible workforce.

Who are Smart Environmental Support Solutions? We are a recruitment partner to the waste and recycling industry, thriving on the introduction of talented, skilled, and dedicated people to an industry that is growing year on year. We stand with our client and believe in the power of inclusion, collaboration, and making a positive impact on society. We strive to create a supportive and diverse environment where individuals can thrive, contribute their unique perspectives, and make a difference.

The Role: To ensure the smooth running of this well-established recycling facility. Responsibilities include:

• Managing staff rotas, sickness, and holiday.
• Recruiting new candidates and managing a pool of candidates to ensure the plant is fully staffed at all times.
• Ensuring internal and external customer satisfaction and upholding the Company’s reputation for excellent service and compliance.
• Becoming an expert in the sector, learning all aspects of the business to recruit, train, and support the best workforce.

Overview:

• Monitoring employee performance, particularly pick rates, Health and Safety, and general conduct.
• Ensuring that all staff are well trained and motivated to meet operational objectives.
• Driving continuous improvement in pick rates, screen cleaning, and housekeeping tasks.
• Ensuring that all employees are treated with dignity and respect.
• Identifying changes in material quality and reacting accordingly to ensure that quality and production are not compromised.
• Managing and dealing with non-compliance and breaches of Health and Safety on shift.
• Maintaining site Health, Safety, and Environmental standards to a high standard.

Administration:

• Recording and filing information.
• Creating reports for daily operation purposes.
• Providing holiday cover as required by the site.

Some of the Benefits we offer:

• Base Salary- £27,810 P/A
• On-call Allowance- £1000 P/A
• Medical Cash Plan – Including Health Screening, dental cover, chiropractor, and much more.
• Access to a 24-hour EAP Advice line & CBT support.
• Celebrate success at our exclusive Company Award Events.
• Enjoy discounted gym memberships and more perks.
• Life Assurance.
• High Street Rewards, Vouchers, and Cashback.
• 33 Days Annual Leave - Length of service scheme.
• Training & Fully Mapped Development Plan & Accredited training courses.
• Corporate Charity Days off - paid time to help your local charity.

Skills & Experience Required:

• Previous experience in a recruitment background is essential.
• Working knowledge of Health & Safety at work.
• Understanding of waste and recycling collection operations is an advantage.
• Must be able to demonstrate problem-solving skills.
• Excellent level of English, both spoken and written, is essential.
• Very good level of numeracy.
• Ability to multitask while under pressure.
• Flexible, adaptable approach is essential.