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- Tasks: Support customers with camera systems through troubleshooting and technical demonstrations.
- Company: Join a dynamic team in Cambridge, working with cutting-edge camera technology.
- Benefits: Enjoy competitive salary, performance bonuses, health insurance, and equity options.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in the imaging industry.
- Qualifications: Bachelor's degree in relevant fields and two years of technical support experience required.
- Other info: Opportunities for travel and professional growth await you!
The predicted salary is between 36000 - 60000 £ per year.
Our client is seeking a skilled Technical Support Expert to join their team. This role is based in Cambridge with regular travel to their headquarters in Oxford, as well as national and international travel to support customers.
For this position you will need to have experience in the development of camera systems.
Key Responsibilities- Build, test, debug, and document production-level systems and products
- Develop user guides, application notes, and demonstration materials
- Conduct technical demonstrations for customers and internal teams
- Provide timely and effective technical support to customers via email, phone, and in person
- Troubleshoot and resolve technical issues related to products
- Collaborate with engineering and product teams to improve product quality and user experience
- Bachelors degree in Electrical Engineering, Physics, Computer Science, or a related field
- A minimum of two years experience in a technical support role, preferably in a hardware or software environment
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication skills
- Ability to explain complex technical concepts in a clear and accessible manner
- Proficiency in relevant programming languages and software tools
- Experience with documentation and technical writing
- Ability to work independently and as part of a team
- Full, clean driving licence
- Two or more years experience in the development of camera systems
- Experience in the infrared camera business or advanced imaging industry
- Familiarity with customer relationship management (CRM) systems
- Knowledge of IT infrastructure and networking concepts
- Competitive salary
- Annual performance bonus of 10 per cent of the base salary
- Pension scheme
- Health insurance
- Equity stock options
Our client offers a dynamic work environment with opportunities for professional growth and the chance to work with cutting-edge technologies. If you have a passion for technology and delivering excellent customer support, we would love to hear from you.
Interested - Please Click Apply Now!
Camera Systems Support Engineer - Camera Systems in Cambridge employer: Adria Solutions
Contact Detail:
Adria Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Camera Systems Support Engineer - Camera Systems in Cambridge
✨Tip Number 1
Familiarise yourself with the latest developments in camera systems and imaging technology. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the camera systems industry, especially those who work at our company or similar organisations. Attend relevant conferences or workshops to make connections that could lead to referrals.
✨Tip Number 3
Prepare for technical demonstrations by practising how to explain complex concepts clearly and concisely. Being able to communicate effectively will set you apart from other candidates.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of past experiences where you successfully resolved technical issues. This will highlight your capability to handle challenges in a support role.
We think you need these skills to ace Camera Systems Support Engineer - Camera Systems in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in camera systems and technical support. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer support. Mention specific experiences that relate to the responsibilities of the Camera Systems Support Engineer role.
Showcase Technical Skills: In your application, emphasise your proficiency in programming languages and software tools relevant to camera systems. Provide examples of how you've used these skills in previous roles.
Highlight Problem-Solving Abilities: Include examples of how you've successfully troubleshot and resolved technical issues in past positions. This will demonstrate your strong problem-solving skills and attention to detail.
How to prepare for a job interview at Adria Solutions
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of camera systems and related technologies. Be prepared to discuss your previous experience in development and support roles, as well as any specific projects you've worked on that relate to the job.
✨Demonstrate Problem-Solving Skills
During the interview, you may be presented with hypothetical technical issues. Practice articulating your thought process for troubleshooting these problems clearly and logically, showcasing your analytical skills.
✨Communicate Clearly
Since the role requires excellent communication skills, practice explaining complex technical concepts in simple terms. This will help demonstrate your ability to convey information effectively to both technical and non-technical audiences.
✨Prepare for Customer Interaction Scenarios
Expect questions about how you would handle customer support situations. Think of examples from your past experiences where you successfully resolved customer issues, highlighting your patience and customer service skills.
